Technical Clarification Specialist CtP

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Technical Clarification Specialist CTP

Location:  Kennesaw, GA

What we are looking for: 

Primary purpose is providing technical clarification to reduce planned and unplanned downtime for our CTP customer base. Work closely with the Lifecycle Operations Team to help control costs and maximize contract profitability for all onsite service scheduling and phone support assistance. Analyze and troubleshoot all CTP problems in a timely manner. Provide detailed reporting to the Technical Analyst’s / Specialists whenever necessary. The position is embedded in the Global Solution Center Americas.
 
What you will do:

• Provide technical support to reduce downtime for our installed customer base.   
• Work closely with 3rd party Vendors on technical side, based on the service level agreements.
• Maintain product knowledge via internal training, self-guided training and on the job training.
• Assist with clarification on spare parts and retrofits.
• Available to perform repairs to machines in the field upon supervisor’s approval.
• Provide basic sales support on the technical side.

Skills: 

• Strong computer skills including Word, Excel, Outlook  
• Strong analytical skills 
• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization 
• Ability to analyze complex situations and arrive to sound conclusions

Education and Experience: 

• Associates degree or Equivalent 
• One year experience in similar position

Travel: 

May be required to travel outside of the country. 

Benefits:

• Medical, dental, and vision coverage eligibility from day 1 
• Short- and long-term disability coverage offered 
• 401 (K) plan with employer match 
• Life insurance coverage offered 
• Vacation, Sick and Personal Time Off offered 
• 9 company holidays 
• 4 floating holidays 

Travel:

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.