Technical Analyst

Job Description

The Technical Analyst role is an entry-level technical position that is designed to prepare employees for all potential technical pathways within Inductive Automation by developing strong basic knowledge of Ignition, subsystems and the industrial automation industry. They are responsible for creating effective Software Support tickets by gathering necessary information from customers regarding technical inquiries or troubleshooting issues to help Support Engineers find solutions. The Technical Analyst participates in a structured training program as well as a variety of activities within the Support Division, while gaining broad experience with the software, associated technologies and the activities of other departments within Inductive Automation. This is a full-time, on-site position.

Responsibilities:

• Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them 
• Certification test grading: assisting the Training Department in grading certification tests, while learning about different ways tasks are accomplished in the software, and basic troubleshooting skills 
• Effectively communicating technical issues both internally and externally to customers 
• Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux 
• Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures 
• Participating in various department initiatives
• Participating in and leading peer-to-peer trainings 
• Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program 
• Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management) 
• Taking advanced Ignition classes and passing the Gold certification test

Requirements:

• In progress with a College Degree in Computer Science, Computer Engineering, or similar experience 
• Familiarity with Windows, Linux (Ubuntu) and OSX Platforms 
• Familiarity with programming concepts (Java, Python, similar) 
• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar) 
• Experience with SQL languages 
• General networking experience (routers, switches, subnets, vlan, etc…) 
• A broad technical curiosity and proven technical understanding 
• Excellent communication & interpersonal skills 
• Employee must pass Inductive Automation’s Core Test within 30 days of employment (within two weeks to completion) 
• Employee must pass Inductive Automation’s Gold Test within 60 days of employment (within two weeks to completion) 
• Bilingual in English and Spanish is a plus

About Us

Who are we?

Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.

Why Choose Inductive Automation? 

Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment. 

We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.

The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.  

Benefits and Perks

100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.

Work/Life Balance: Create a work schedule that fits your needs.

Paid Time Off: Receive paid holidays, vacation, and sick time.

401k with Match: Save for the future with our company-matching 401k program.

World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.

Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.