Are you a car enthusiast with a wealth of automotive technical expertise? Are you passionate about delivering exceptional customer service? We have an exciting opportunity for you to become an Automotive Technical Advisor at RAC Auto Services, where you'll serve as an automotive subject matter expert to support our members - Can this be the descriptor?
What's the role?
As an Automotive Technical Advisor, you will be the go-to expert, providing expert advice, troubleshooting, and guidance to members who need assistance with their vehicles. current and future motoring needs.
Key responsibilities for the Technical Advisor involve offering technical support and guidance to members via phone and email relating to:
- Build and maintain strong relationships with customers by delivering exceptional service and support.
- Stay updated with the latest automotive technologies, features, and industry trends to provide the most up-to-date information to customers.
- Triage and free fault diagnosis bookings at Auto Service centres
- Effectively manage member enquiry channels including telephony, digital and face to face on automotive advice, guidance, or technical assistance.
- Proactively creating opportunities and follow ups to convert member enquiries into product and service offers for the achievement of business KPI's.
- Aid members in understanding complex automotive concepts in a clear and concise manner.
- Collaborate with the on-site and mobile service team to ensure efficient problem resolution.
- Document interactions and provide detailed reports for further analysis.
- Stay updated with the latest automotive technologies and industry trends.
What are we looking for?
- Qualifications and experience within the light vehicle automotive industry;
- Solid technical background in automotive repairs and diagnostics.
- Proven experience in achieving KPI's and objectives individually and as part of a team;
- Previous exposure and use of relevant packages including MS Word, Excel and automotive related systems;
- Customer-centric approach with a strong focus on providing exceptional service;
- Excellent communication skills, both verbal and written;
- Demonstrated ability to work in a team environment with minimal supervision;
- Ability to handle multiple customer inquiries simultaneously;
- Flexibility to travel between different RAC Auto Services locations as needed.
This is a permanent opportunity working Monday to Friday. RAC adopts a flexible policy including working from a variety of RAC locations.
What's in it for you?
- Full time, permanent opportunity with fortnightly pay
- Balanced workload within approachable and inclusive team
- Flexible work arrangements (in office/work from home)
- Competitive compensation and RAC Employee benefits and discounts
- A workplace culture where our people feel valued, respected and empowered
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
- Access to one of Perth's most active social clubs
How to Apply:
Join our team and embark on an exciting and unique career within automotive industry at RAC Auto Services WA. If you are enthusiastic and passionate - submit your resume by clicking on APPLY NOW icon.
If you have any questions or would like to discuss the position, please reach out to Lorretta Jackson (Talent Acquisition Partner - Motoring and Home Services) via 9436 4356 or [email protected].
About RAC
RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
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• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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