🌍 About Us
Rayobyte is a fully remote tech startup providing customers with various ethical proxy and web scraping solutions. We’re committed to delivering high-performance, scalable products that empower businesses to collect data efficiently, responsibly, and at scale.
With 9+ years of steady growth, we’ve built a global, remote-first team that values innovation, ownership, and continuous learning.
🚀 Who are we seeking?
We’re looking for a Technical Account Manager (L1) to join our Customer Success team and support our clients' day-to-day technical needs.
In this role, you’ll be the first point of contact for technical questions — helping with onboarding, troubleshooting issues, and offering guidance on making the most of our proxy and scraping solutions.
We’re looking for someone who:
- Picks things up quickly and isn’t afraid to dig into new topics,
- Brings some hands-on experience from a SaaS startup environment,
- If you're already familiar with web scraping or IP technology, that’s a significant advantage.
💡 How Can You Help Us?
- Acting as the main technical point of contact for our clients — handling questions and requests over email, chat, and support tickets.
- Troubleshooting proxy and scraping-related issues and escalating complex cases to the right teams when needed.
- Guiding new clients through onboarding and putting together training materials to help them get up to speed quickly.
- Working closely with our sales and product teams to share client feedback and spot upsell opportunities.
- Supporting proxy integrations and advising clients on IP rotation and scraping workflows.
- Helping us improve the way we do support by contributing ideas, feedback, and tweaks to our tools and processes.
- Keeping our internal knowledge base tidy and useful, with clear documentation of support cases and solutions.
💡 What we’re looking for
- At least 3 years of experience in a technical support or similar client-facing role, ideally in a fast-paced startup environment.
- A good understanding of proxies and basic networking concepts. Familiarity with web scraping or IP technologies is a big plus - but not required.
- Experience with tools like Freshdesk, Rebilly, WHMCS, Paddle, or Asana — bonus points if you’ve worked with scripting or basic programming.
- Strong troubleshooting and problem-solving skills, with the ability to explain technical concepts clearly to non-technical clients.
- Fluent in English (C1 level or higher).
🔑 What else is essential for this role?
- Adaptability — You thrive in fast-paced, ever-changing environments.
- Customer-focused — You’re passionate about delivering great customer service and building positive relationships.
- Clear communicator — You can explain complex technical concepts in a way that makes sense to people with varying technical knowledge.
- Remote work experience — If you’ve worked remotely before, that’s a bonus!
- US working hours - (preferably 7 am to 3 pm CT)
✨ Why Join Us?
- Competitive Compensation
- Fully Remote
- Stable (9+ years) and constantly growing company
⚡️ Our Hiring Process
It’s fast and simple!
- Submit your CV in English and fill out the Questionnaire.
- Have a chat (60m) with our HR team (Marlena and Ivana) - get to know us better and ask any questions you have in mind. 🙂
- Panel Interview (60-90m): Meet Michele, our Customer Success Director, and Hoozaifa, our Customer Success Operations Manager, and discuss your experience and technical expertise.
- Offer: If we’re a match, we’ll extend an offer and welcome you to the team!
Top Skills
What We Do
Sprious brings our valued customers the best in technology along with five star support. Partnering with Sprious enables our customers to take advantage of the latest technology and world-class support that is available 24 hours, 7 days a week.
Since its inception, Sprious has helped organizations worldwide turn big ideas into powerful solutions, but Sprious means more than just quality products. We are constantly striving at being a well-rounded company that is a cornerstone in the community and around the world. We at Sprious love what we do and whom we do it with. We’re a team – a family – working toward a common goal and creating something beautiful together. As a purpose-driven organization, we strive to think big, struggle well, and create beautiful, life-enriching companies.
