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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Summary:
As a Technical Account Manager, you will be responsible for managing technical relationships with our clients, ensuring their satisfaction and success in using Infobip’s products and services. You will work closely with cross-functional teams to resolve technical issues, provide solutions to client problems, and ensure smooth communication between our clients and internal departments. Your goal will be to build strong relationships with clients and help them achieve their goals through effective use of Infobip's technology.
Job Responsibilities:
• Provide technical support and guidance to clients, helping them understand how to effectively use Infobip’s products and services.
• Resolve technical issues and incidents reported by clients, working with cross-functional teams to identify root causes and implement solutions.
• Collaborate with product development teams to enhance existing products or develop new ones based on client needs.
• Ensure timely and accurate communication with clients regarding updates, changes, and improvements related to Infobip’s products and services.
• Identify opportunities to upsell or cross-sell additional Infobip products and services to clients.
• Stay up-to-date with industry trends and advancements in technology, identifying opportunities for Infobip to innovate and improve its offerings.
Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in technical account management or similar role, preferably in a customer-facing position.
• Strong understanding of software development principles and methodologies.
• Experience with Agile project management methodology.
• Excellent problem-solving skills and ability to analyze complex issues and propose effective solutions.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Ability to work independently and as part of a team, with a high level of self-motivation and drive.
• Fluency in English is required
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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