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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
We are seeking a dynamic and results-oriented Telecom Account Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with key telecom operators in the Southern Cone region.
Responsibilities:
• Contract Management: Oversee and renew contracts, ensuring optimal commercial terms.
• Performance Reporting: Prepare and present quarterly business reviews (QBRs) to stakeholders.
• Operator Support: Serve as the primary point of contact for telecom operators, assisting on connectivity issues escalations and resolving billing disputes.
• Service Management: Register senders (SMS and voice) and manage short-codes (SMS and RCS).
• Market Intelligence: Stay up-to-date on industry trends, telecom products, and route pricing in collaboration with the Business Intelligence team.
Requirements:
• Experience in account management and customer relationship management.
• Strong negotiation and conflict resolution skills.
• Fluency in English.
• Proficiency in data analysis tools and spreadsheets.
• In-depth knowledge of the telecom market, particularly in the Southern Cone region.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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