Technical Account Manager

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Technical Account Manager is responsible for driving profitable revenue growth through the offering and support of the Halkey Roberts product portfolio.  The Technical Account Manager is responsible for generating sales of products to customers and accounts through lead follow-up, sales quotes, samples, catalogs, and technical assistance. The Technical Account Manager can work with a customer and the Business Development team to understand project requirements, identify our solution, and provide a proposal and support in an accurate and timely manner.   A successful Technical Account Manager demonstrates strong customer passion, meeting, and exceeding expectations, while providing a best-in-class experience to our customers.

Essential Job Duties and Responsibilities

• Delivers profitable sales growth, meeting monthly, quarterly, and annual sales targets for revenue growth for assigned customer base or territory.
• Collaborates with customers to identify solutions that meet customer requirements, provides proposals, and follow up to customers in an accurate and timely manner.
• Trusted partner to our customers; ability to articulate the differentiated value and support of Nordson’s products and services.
• Responsible for timely follow-up of sales leads generated by various marketing and sales programs, for assigned territory or market area. 
• Responsible for sample requests by current and prospective customers, then qualifying request to identify short and long term sales quantities.
• Provides technical assistance to customers, including but not limited to presentations, support, etc.
• Leads new product and solution campaigns for assigned customer base; pro-actively works to drive sales growth through commercial activities.
• Work with engineers, the sales team, and research and development teams to understand customer needs and tailor products to meet them
• Stay up to date on industry trends and competitor offerings to identify opportunities for improvement
• Expands product base to our customers, works to increase Nordson share by offering superior Nordson products and solutions.
• Maintains and grows a strong opportunity pipeline for assigned customer base or territory through superior funnel management.
• Proactively and frequently communicates with assigned accounts to frequently check on status and overall satisfaction to ensure Nordson products and services are delivering a positive experience to our customers.
• Collaborates with internal Nordson support teams to ensure needs of customers are met focusing on superior responsiveness and communication.
• Responsible for timely follow-up of sales leads generated by various marketing and sales programs, ensuring we are focused on our core customers and products and the most​t attractive growth opportunities.
• Travels to customer sites as required.
• Performs other duties and responsibilities as assigned.

Education and Experience Requirements

• Bachelor’s Degree in Engineering, Sales, Marketing, Business, or a related field is preferred. 

• Minimum 1-3 years of customer facing experience including but not limited to Sales/Inside Sales, Customer Service, or Field Service is preferred.
• Proficiency in all MS Office applications, including Microsoft Excel, Word, PowerPoint, and Outlook is required. 
• Experience with an ERP platform strongly preferred JDE experience a plus.
• Experience will funnel management software (Sales Force, CRM, etc.) is a plus.
• Experience in the medical field is a plus.

Preferred Skills and Abilities

• Strong customer passion; thrives on providing solutions and support to customers.
• High level focus on customer service and sense of urgency on meeting customer needs.
• Strong learner; ability to understand our full portfolio of Nordson products and solutions and their differentiated value.
• Ability to learn and apply strategic, tactical, and consultive selling principles across many different applications in the Medical field.
• Strong communication skills, both verbal and written, with the ability to create and deliver impactful presentations.
• Ability to establish and maintain high level relationships with end customers.
• Strong organization skills: ability to multi-task meeting deadlines to ensure superior responsiveness and follow-up to our customers.
• Strong ability to drive profitable growth through data-driven analysis and decision-making.
• Strategic and critical thinking abilities, strong analytical skills, and financial acumen.
• Strong negotiation skills

Working Conditions and Physical Demands

Office and Manufacturing environment.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee may be required to remain stationary, stand, sit and/or bend frequently or for extended periods of time.
• Employee will frequently be required to actively listen and exchange verbal and written information.
• Employee may be required to observe and assess information received via computer.

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must have reliable, appropriate transportation.

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Medical

At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.