Ensign is hiring !
- Thoroughly understand client’s IT infrastructure, application architecture, critical assets monitored by SOC, business impact attached to critical assets and advice SOC on data source onboarding, use case management and incident investigation tasks
- Build and maintain effective professional relationships with client’s info sec leadership and technical stakeholders.
- Work with clients to develop information security strategies, framework and roadmaps
- Identify account opportunities and develop/implement solutions to enhance the customer experience and improve customer satisfaction - be the customer advocate
- Proactively monitor incidents, violation trends and suggest automation/use case tuning/process based remediation actions
- Actively participate in periodic SOC cadence and ad hoc meetings
- Serve as an escalation point to client requests, service delivery issues and work with SOC team to suggest remediation actions to SOC management.
- Serve as a subject matter expert for SOCs continuous service improvement program
- Review changes to SOC systems and participate in Change Advisory Board meetings
- Engage in the customer escalation process and post-mortems as needs dictate
- Coordinate with SOCaaS centre of excellence team to implement innovative solutions to improve SOC’s visibility and detection capabilities.
Qualifications & Experience
- Experience in one or more of following areas: SOC functions, IT security, Engineering or any other related field
- Experience in managing relationships with both internal and external stakeholders
- Experience in the Asia Pacific region working in close collaboration with Sales, Operations and other cross functional teams
- Ability to multi-task and prioritize with great attention to detail
- Ability to function effectively under pressure in time sensitive situations
- Ability to interpret security information to develop risk-based assessments and improvement recommendations
- Ability to originate new projects with existing clients through understanding of client business needs
- Ability to understand the corporate environment, key business and technology drivers
- Excellent written and verbal communication skills
- Effective presentation skills
- Requires strong decision making, analytical, and problem-solving skills
- Bachelor's degree or equivalent experience required
What We Do
Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients’ cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region
