Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview of Role:
a. This is a high-impact Accounts Management position which offers the opportunity to manage all aspects of Mastercard business relationship with assigned customers.
b. The position requires a self-motivated, commercially pragmatic, business developer with stakeholder relationship management and influencing skills to partner with customer & Mastercard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive revenue targets.
c. The ideal candidate will be one with an excellent execution focus, while possessing payments industry experience, preferably gained in Business Development /Product management on the Issuer side with the ability to work across multiple disciplines and functions and passion for payment technology.
Responsibilities:
- Maintain primary responsibility for managing the relationship and profitability of target customers.
- Responsible for all account management/business development activities for customer set.
- Design and execute strategic/tactical plans to enhance customer and MasterCard profitability.
- Develop strong working relationships with key influencers at customer banks and with MasterCard support teams.
- Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration.
- Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value.
- Responsible for all administrative and operational issues for the target customer set.
- Manage & develop new and existing products; programs and services, as required.
- Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy.
- Recommends market strategy including pricing; introduction to market; profit planning; expense budgets; etc.
All about You:
- At least 5 years of experience in Business Development/ Account/product management.
- Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.
- Candidates with work experience in the payments/banking domain preferred.
- Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.
Soft- skills:
- Self-driven, organized and pro-active
- Entrepreneurial and commercially focused
- Excellent influencing, negotiation skills
- Excellent relationship building, communication, presentation and marketing skills;
- Able to work in a highly collaborative and lean team
- Bachelors degree in Business or equivalent will be highly preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.