Technical Account Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity:

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Technical Account Manager to join our team based in Barcelona.

What you’ll do:

Lead outstanding client engagement as the technical executive point of contact throughout the Customer’s solution lifecycle. Guide and support customer’s strategy with Adobe Solutions via service delivery plans with clear outcomes.

Assess strategic Customer technical risks and opportunities, and coordinate extended Adobe team to build and drive Ultimate Success plans.

Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment, facilitating and reporting on overall engagement status and outcomes.

Advocate for Customer across internal Adobe teams. Optimize client’s product investment. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.

Responsible for the global engagement model, and review cycle across multiple BU’s and/or brands.

Coordinate well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.

Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s technical success.

Lead a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations. Develop effective working relationships with Customer partners.

Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.

Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.

Mentor immediate team members as needed.

What you’ll need to succeed

• A proven track record in a similar role within the Information Technology sector
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale, multi-solution, and multi-discipline engagements
• Strong understanding of Adobe products and services, with the ability to determine how they can be successfully implemented within a customer's environment
• Ability to thrive in a fast-paced environment with strict adherence to timelines
• Experience collaborating with cross-functional teams and global collaborators
• Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences
• Experience with cloud technologies, enterprise software, and digital transformation initiatives
• Ambitious approach with a dedication to continuous learning and improvement
• Ability to mentor and lead teams to ensure collaborative success and innovation

Why Adobe?

At Adobe, we believe creativity empowers transformation, personally and professionally. We offer an inclusive and collaborative workplace where everyone’s voice is heard. Join us in our mission to change the world through digital experiences and contribute to our tradition of excellence and innovation.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.