Technical Account Manager SME and SMB

Posted 3 Days Ago
Be an Early Applicant
Italy
Mid level
Information Technology • Security • Cybersecurity
The Role
The Technical Account Manager manages enterprise customer relationships, focusing on sales and technical needs, delivering presentations, and supporting POCs, while ensuring quality service delivery.
Summary Generated by Built In

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Description

As a Qualys TAM the candidate will hold responsibility for both the technical and sales contact with enterprise selected customer in order to manage business, establishing and growing strong relationships at all levels of business seniority within the customer’s management.

The ideal candidate will work autonomously, identifying and successfully working on customers' needs and plans and interacting with your management on key topics and milestones of the activity.

 

Responsibilities

  • Maintain and develop business and technical relationships at all levels to identify and develop potential new business opportunities within aligned accounts
  • Deliver engaging sales presentations that are relevant to the audience
  • Demonstrate, prove and align product capabilities to support customer goals
  • Respond to customer questions on technical and business-related issues, including RFIs/RFPs
  • Actively promoting, managing and supporting POCs
  • Provide accurate forecasting on Sales pipeline
  • Maintain sales admin records and completing sales reports when necessary
  • Carefully monitor the quality of all services Qualys delivers to the customer
  • Raise any necessary alert for the customer’s business or technical situation in a timely manner
  • Act as the customer champion within Qualys
  • Work with Product Management, Marketing and Engineering teams to drive customer requirements
  • Travel onsite regularly to meet with customers to be an extension of their security team

 

Qualifications

The ideal candidate will be self-motivated with important knowledge of IT security and compliance and used to control typical business and sales processes. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports. Organised and analytical, able to find solutions to obstacles through creative and adaptive approaches.

 

  • Bachelor's degree
  • 3-5 years relevant experience
  • Excellent written and oral English
  • Excellent written and oral communication skills
  • Proven ability to work autonomously on your assigned disciplines and/or tasks
  • This is a sales role so familiarity with customer presentations and negotiations is desired. Keep sales admin up to date and complete sales reports when necessary.
  • Experienced at blending technical details with commercial requirements and communicating such matters in a customer-oriented way.
  • Able to handle multiple and sometimes conflicting customer priorities.
  • Able to travel throughout the sales territory
  • Preferred knowledge of key technologies and subjects including; TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Network Security, Web App Security, Endpoint Detection and Response, File integrity Monitoring Patch management, Cloud Security, Containers, DevOps cycle and API scripting (curl, python, …)

 

Desired Attributes

  • Previous experience of Qualys or related/similar solutions
  • Cyber Security Qualifications, examples: CompTIA Security, Ethical Hacker, CISSP

#LI-REMOTE

Top Skills

Api Scripting
Audit Tools
Cloud Security
Containers
Curl
Devops Cycle
Endpoint Detection And Response
File Integrity Monitoring
Network Security
Networking
Patch Management
Policy Compliance
Python
Tcp/Ip
Vulnerability Management
Web App Security
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The Company
2,736 Employees
On-site Workplace
Year Founded: 1999

What We Do

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com

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