Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction.
The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.
The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective.
Qualifications:
Ideal candidate will come from a security and systems/networking background.
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
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Qualys is an Equal Opportunity Employer, please see our EEO policy.
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What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
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