Technical Account Manager, Inside Sales

The Technical Account Manager (TAM) is responsible for actively driving the sales process with direct and channel customers.
The TAM must be able to articulate the Company's technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities:  

• Provide product and technical support for assigned accounts. 

• Support, manage and sell to SMB Customers with defined geographic territory. 

• Drive a culture of success through product expertise and positive account management. 

• Provide accurate forecasting on Sales pipeline. 

• Carefully monitor the quality of all services Qualys delivers to the customer by conducting QBRs (Quarterly Business Reviews) and ensuring adoption of technology and discovering upsell opportunity.  

• Engage with channel partners and provide accurate renewal quotes.  

• Raise any necessary alert for the customer’s business or technical situation in a timely manner.  

• Work closely with customers to grow and expand the implementation/integration of Qualys products and services.  

• Act as customer advocate with focus on improving customer contentment.  

Qualification: 

• The ideal candidate will come from a security and/or networking background while performing an engineering, administration, or support role with 3-6 years of experience. 

• General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nmap, Scan alert, ISS Internet Scanner), PCI, Policy Compliance/GRC-IT and Audit Tools is a plus.  

• General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures is a plus.  

• Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.  

• Must have a strong technical background and possess an excellent work ethic with a “make it happen” attitude.   

• Excellent written and verbal communication skills. Works well in small group settings.  

• A strong desire to be a customer-facing, technical solution expert.  

• Extensive use of CRM (preferably salesforce.com) to maintain accurate activity, contact and account information of all customers.  

• Ability to work rotational hours supporting global customers.  

Preferred Qualification:  

3 - 6 years of equivalent experience in consulting or account management.  

Preferred pre-sales experience in computer networking or information security or public clouds.  

Candidates from STEM preferred.