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Overview:
The Technical Account Manager (TAM) plays a key role in managing and driving the post-sales process for Enterprise-level customers. The TAM is responsible for communicating the company’s technology and product offerings to both business and technical audiences. This role requires the ability to identify and address all technical and business challenges within assigned accounts, ensuring customer satisfaction throughout the entire sales lifecycle. As a highly technical role, expertise in areas such as Vulnerability Management, Risk Assessment, Patch Management, Compliance, Threat Protection, Cloud Security, Container Security, and Endpoint Security is essential.
Key Responsibilities:
• Provide ongoing product and technical support for assigned accounts.
• Identify and explore upsell opportunities within existing customer relationships.
• Communicate customer feedback and requirements to Product Management, Marketing, and Engineering teams.
• Deliver functional and technical assistance to customers, addressing both their business and technical inquiries.
• Respond professionally to customer questions regarding technical and business-related issues.
• Deliver both high-level and in-depth sales presentations to stakeholders.
• Represent the company at conferences, seminars, webinars, and industry events.
Qualifications:
• Self-motivated with strong expertise in security and compliance, including Vulnerability Management, Policy Compliance, Networking, Cloud, Containers, PCI, Patch Management, and enterprise security solutions.
• Familiarity with regulatory compliance standards such as ISO 27001, HIPAA, GLBA, Sarbanes-Oxley (SOX), and LGPD is a plus.
• Strong presentation skills, with the ability to communicate effectively in written responses to emails, RFPs, and reports.
• Comfortable engaging with a range of stakeholders, from C-level executives to frontline technical teams.
• Highly organized, analytical, and adept at overcoming sales challenges through creative problem-solving.
• 5-7 years of relevant sales or account management experience, particularly in technical environments.
• Bachelor’s degree or equivalent experience.
• Excellent written and verbal communication skills in English (qualification interviews will be conducted in English).
• Willingness to travel as required within the sales territory.
• Proficiency in Spanish is an advantage.
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
