Tech Support Specialist

Provide support for computers, printers, customer service and Help Desk administrative work along with the MetOpera’s Help Desk personnel and other members of the Met Opera’s Information Technology & Services department. 

Primary Responsibilities

• Assist in day-to-day support and maintenance of MetOpera PCs, Macs, printers, peripherals, and software
• Provide support for off-site clients as needed.
• Must demonstrate ability to communicate well over the phone for both internal and external support
• Create Help Desk tickets and manage tickets status
• Escalate support calls to higher level support as required
• Address client needs as required and follow-up on new and existing client issues
• Provide appropriate feedback to department manager to ensure that open client issues are addressed
• Assist in management of in-house phone system
• Perform related duties as assigned or requested
• Maintain records of hardware and software inventory as directed
• Work onsite as required to assist in these operations.
• Assist Department Managers with departmental administrative work including filing of client/vendor paperwork 

Skills and Qualifications

• Bachelor’s degree in Computer Science or related, or Accredited Technical Certificate programs
• Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
• Strong interpersonal and communication skills
• Experience with organized support of PC hardware and peripherals
• Familiarity with the arts or cultural organizations a plus

Physical Demands

• Ability to work well with all personality types
• Some light lifting of computers and printers
• Position requires work shifts from mid-afternoon to early evening as well as weekend hours on a periodic basis.
• The ideal candidate will work mid-afternoon to early-evening hours (12-8pm) and a few weekend days per month.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.