Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency. About the Role
📍 Location: In-Office at Bal Harbour, Miami, FL
📈 Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE)
The Operations Manager is the driving force behind the Tzinker Team’s efficiency, organization, and growth. As Daniel’s right-hand person, you’ll manage all business operations, ensuring that agents, staff, and systems work seamlessly together.
This role owns the people, processes, and systems that power the team. You’ll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success.
This is a high-impact, in-office role—you’ll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance.
Responsibilities1. Business & Team Management
- Act as Daniel’s second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals.
- Manage & support all team members, including:
- Transaction Coordinator
- Inside Sales Associate (ISA)
- Marketing Manager
- Team Agents
- Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability.
- Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks.
- Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations.
- Hold agents accountable for:
- Converting team-generated leads into active clients and closings.
- Following up on listing inquiries and converting them into direct clients.
- Executing their business development plans to grow the team’s overall business.
- Recruit, onboard, and train new team members as needed.
2. Contact & Lead Management
- Oversee and maintain an organized, up-to-date contact database across multiple platforms:
- Follow-Up Boss (CRM)
- APT (The Agency’s CRM)
- ActivePipe (E-Blast & Marketing Automation)
- RedX (Outbound Prospecting System)
- Ensure all leads and past clients are actively engaged with the right follow-up systems in place.
- Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities.
- Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts.
3. Operational Readiness & Growth Strategy
- Ensure smooth day-to-day operations, identifying and eliminating inefficiencies.
- Optimize systems and workflows to improve team productivity and profitability.
- Develop & implement business growth strategies, ensuring the team continues to scale effectively.
- Manage budgets & financial tracking, ensuring operational expenses align with revenue goals.
- Collaborate with Daniel on long-term planning, helping steer the business toward future success.
4. Performance Tracking & Reporting
- Own team performance tracking & reporting, ensuring clear visibility into business results.
- Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue.
- Generate weekly/monthly reports to track pipeline, closed deals, and agent performance.
- Ensure accountability through regular performance insights, helping optimize team success.
Who You Are
- Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best.
- Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture.
- Tech-Savvy & Systems-Oriented: You’re comfortable with real estate CRMs, marketing automation, and prospecting tools.
- Master of Organization & Execution: You create and implement systems that drive efficiency and growth.
- Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems.
- Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence.
- Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business.
- Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred.
It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.
Top Skills
What We Do
The Agency is a full-service, luxury real estate brokerage and lifestyle company representing clients worldwide in a broad spectrum of classes, including residential, new development, resort real estate, residential leasing and luxury vacation rentals.
Since its inception in 2011, The Agency has redefined the business of real estate, modernizing and advancing the industry by fostering a culture of partnership in which all clients and listings are represented in a collaborative environment by all of its agents. Shunning the traditional model of how real estate is practiced, our agents share their knowledge, spheres of influence, contacts and expertise, ensuring our clients better representation and a true competitive edge.
This approach has proven highly successful. Four years after its inception, The Agency was L.A.’s most outstanding real estate brokerage, with 13 of our agents ranked among the top 250 realtors in the United States, as measured by total sales volume by the Wall Street Journal and REAL Trends, Inc. To date, The Agency has closed more than $8.62 billion worth of real estate transactions and established itself as a preeminent player in the luxury real estate market, representing many of the country’s most visible and high-end properties.
The Agency extends far beyond what a conventional brokerage firm offers. It envisions itself as both a lifestyle company committed to informing and connecting global communities, and as a creative agency offering design, marketing and sales solutions for buyers, sellers, developers and investors across the globe.
