Team Manager

Company Description

Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services.  Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. 

Evolution Georgia is pleased to announce an vacancy for the position of Team Manager

Job Description

• Manage team of Game presenters and ensure company policies and procedures are followed;
• Organise and provide subordinates’ training, retraining and development as well as ensure every team member has required game knowledge;
• Be the first contact point and information source for Game Presenters and Shufflers regarding daily duties, procedures and any necessary improvements or changes in company policies;
• On a monthly basis set bonus, write bonus summaries for the team as well as identify top performers using hard data from internal system for an additional performance bonus;
• Ensure high quality of game presentation of team members by observing, monitoring performance and its quality, and providing regular feedback;
• During the shifts on gaming floor being responsible for overall service quality and continuity within floor area, by doing constant physical checks, making sure we meet company security standards, monitoring discipline, resolving emergency cases and other disciplinary issues as well as escalating issues in case of a need to relevant department;
• Cooperate with other departments in case of related issues, projects, targets, and goals as well as well as work together to ensure high quality experience for players and clients;
• Lead individual and team meetings;
• Provide necessary support and direction as well as coach and motivate staff to achieve targets and improve overall satisfaction;
• Participate in continuous improvement processes for the function;
• Complete formal evaluation of staff on a monthly basis using all available management tools;
• Participate in regular internal and external trainings, r- trainings and other tests as part of continuing professional development;
• Work in a team, which operates 24/7.

Qualifications

• At least one year in a managerial role
• Incomplete Higher education;
• Professional Working Proficiency in English written and verbal;
• Problem-solving and leadership skills;
• Stress resistance;
• Adaptability, flexibility, mobility;
• High sense of responsibility;
• Leadership and management skills;
• Good oral and written communication skills.

Additional Information

We offer:

• Inclusive and diverse workplace
• Development oriented organizational culture
• Health Insurance
• On-site Gym / Yoga lessons
• Fit pass with corporate service at partner companies
• Privilege card - corporate discounts with partner companies

If you are interested, please apply by adding your CV in English until April 30, 2025.

For more information please visit our careers page:  www.evolutiongamingcareers.com 

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.