Team Manager

Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us! 

Job Description

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis to ensure smooth operations.
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications

Our most successful candidates will have:

• At least 1 year of experience supporting a team in a supervision role- Team Manager/Trainer/SME.
• Be able to work in a fast-paced environment.
• Be proactive in developing trust and professional rapport with employees and team members; work as a team-player.
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Have strong verbal, written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Have positive experience in coaching team members and behavior corrective actions
• Have strong knowledge of MS Office - Excel, Power Point, Word, Outlook 
• Must have FY25 PDP score of Exceeds Most and Clearly Exceeds.
• No active DA.

Additional Information

All your information will be kept confidential according to EEO guidelines.