Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Managers in this role get to:
- Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.
- Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
- Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
- Shape Sales Strategy: Design and implement innovative sales strategies aligned with our company’s vision and goals.
- Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
- Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
- Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.
Qualifications
Our most successful candidates will have:
- A Bachelor’s degree in business or a related field (an MBA is a plus).
- 3-5+ years of proven success in a similar role within a relevant industry.
- 2+ years of team management experience, with a focus on driving performance, goal-setting, and accountability.
- A talent for mentoring and developing teams, providing constructive feedback, and fostering continuous improvement.
- Excellent communication skills, with a focus on listening, clarity, and collaboration.
- Proficiency in using data-driven insights, CRM tools, and problem-solving to make informed decisions.
- Experience in strategic planning, aligning team efforts with broader business objectives for long-term success.
- A track record of handling challenges with resilience and adaptability.
- A strong commitment to customer satisfaction and relationship-building.
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
