At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Key Responsibilities:
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Team Leadership:
Lead and supervise a team of mortgage claims specialists, providing direction, coaching, and performance management.
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Claim Process Management:
Oversee the daily operations of the claims team, ensuring timely and accurate processing of claims.
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Compliance and Quality Control:
Ensure compliance with regulatory guidelines and company policies, and maintain high quality standards in claim processing.
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Performance Management:
Monitor team performance, set goals, provide feedback, and develop action plans to improve individual and team performance.
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Problem Solving and Escalation:
Identify and resolve issues within the claims process, escalate complex issues to appropriate levels, and work collaboratively with other departments to find solutions.
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Communication and Collaboration:
Maintain clear communication with team members, other departments, and external parties, fostering a positive and collaborative work environment.
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Training and Development:
Identify training needs, provide training and coaching to team members, and support their professional development.
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Report Generation:
Generate reports on team performance, claim processing metrics, and other relevant data.
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Process Improvement:
Identify opportunities for process improvement and work with management to implement changes that enhance efficiency and quality.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023801
Job Category:
India Business Operations
Primary Location City:
Bengaluru
Primary Location Region:
Karnataka
Primary Location Postal Code:
560064
Primary Location Country:
India
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
