Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

National Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

The role will involve leading and supervising the team’s day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service. Additionally, the role will ensure that portfolios are effectively managed in accordance with legislative requirements with achieving outcomes in line with performance measures.

This will be a permanent, full time position based in the Brisbane office, with flexibility to work from home up to 2 days a week once fully trained.
 

YOUR RESPONSIBILITIES

• Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers’ compensation claims;
• Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met;
• Provide technical guidance in relation to the strategic management of workers’ compensation insurance claims to both internal and external stakeholders;
• Supervise the day-to-day work activity, training and development of a team of Senior Case Managers.
   

ABOUT YOU

• 5 years experience in the Personal Injury sector;
• Leadership skills, including team building, coaching, performance management and change management;
• Experience managing and developing teams within a personal injury environment is preferred ;
• Strong relationship building and stakeholder engagement skills;
• Experience working with or managing remote teams across multiple locations.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.