Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To manage a team of Level 1 Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
- National Certificate in Banking or Higher (NQF Level 5 or above in Finance, Commerce, or a closely related field)
Required Experience:
- 3-4 years of experience in Personal and Private Banking with a specific focus on teller operations and cash management
- Demonstrable leadership experience, with a proven ability to manage and motivate a team of cash consultants (tellers)
- Strong operational knowledge of branch procedures and an understanding of the interconnections between branch functions
- High attention to detail, with a track record of maintaining cash accuracy and compliance in fast-paced environments
The successful candidate must possess a thorough grasp of banking operations, demonstrate exceptional client service skills, and exhibit a commitment to maintaining the highest standards of professional conduct in a financial services environment.
Additional Information
Behavioural Competencies:
- Articulating Information & Providing Insights
- Following Procedures
- Making Decisions
- Producing Output
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review
- Customer Understanding
- Heart of Customer Experience
- Processing
- Product Knowledge
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
