Team Lead, Technical customer support

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com. 

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Skills Required:

Good knowledge and experience of handling electro-mechanical equipment's Experience on managing after sales service,  Service business development, field call management,  3rd party management, team management, team player, good interpersonal skills, good patience and customer focused, service selling experience.

Qualification & Experience in Years:

B.E. (Mech/Elect) - Graduate engineer with 12 to 15 yrs

Responsibilities:

• Develop effective service strategy based on time to time requirement of market requirement.  Develop sound and profitable service business model
• Ensure customer calls are responded and closed as per agreed SLAs.
• Develop/implement good and effective systems to take care of field service, service support, warranty management, claims management, training, TCS Admin,  spares margin and pricelist
• Ensure proper spares inventory is maintained by service providers/technicians, coordinate with Supply Chain team to maintain optimum inventory of spares.
• Ensure customer delight through  quick and quality response to customer complaints through service franchisees/distributors/own employees as per the organization policy.
• Ensure prpoer warranty administraiton and keep warranty cost on lower side
• Esure good retention of service providers by providing them decent ROI 
• Ensure all costs are maintained as per the agreed budgets
• Ensure complete team follows safety processes and there are no accidents
• Regular review of TCS and sales team and solve all operations problems and develop his team to grow in the organization
• Help marketing to launch new equipment's 
• Develop new markets for service business
• Generate agreed service revenue

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability