About the Role:
Grade Level (for internal use):
12
About the Role & Team:
As the Commercial Data our mission is: Champion data integrity and governance to deliver timely and trusted commercial data – equipping revenue teams with the insights needed to drive better forecasting, improve pipeline health, and enhance customer engagement throughout the revenue lifecycle.
We are seeking a dynamic and operationally savvy Senior Team Lead to oversee two critical sub-teams within our Commercial Data group: Data Quality and Case Management. This role will lead a team of ~25 data operations professionals through two direct Team Leads, driving operational discipline, process excellence, and a culture of ownership and high performance. As a key member of the Commercial Data Leadership Team, you’ll be instrumental in improving how we manage, clean, and maintain critical commercial data assets and pursue our mission.
Key Responsibilities
Team Leadership & People Management
-
Lead, mentor, and develop two direct reports (Team Leads), each managing 10–12 quality specialists.
-
Drive a high-performance culture focused on accountability, ownership, and continuous improvement.
-
Recruit, onboard, and retain top talent.
Operational Excellence
-
Build, track, and optimize team performance using metrics, dashboards, and quality checks.
-
Establish and enforce SOPs for handling data errors, tickets, and SLA management.
-
Ensure effective case management, triaging, and resolution aligned with business priorities.
Collaboration & Stakeholder Management
-
Act as a key liaison between Commercial Operations, Sales, Marketing, and other functional teams.
-
Translate business data issues into actionable processes and solutions.
-
Work closely with the Senior Data Product Manager to ensure alignment on data governance and product standards.
Process & Tooling Improvement
-
Identify and implement tools, templates, and automation opportunities to reduce manual effort and improve turnaround time.
-
Champion initiatives that simplify workflows and enhance cross-functional transparency.
What We're Looking for:
Must-Have Qualifications & Skill set:
-
8+ years in operations, commercial data, or a similar role with at least 2 years in a people management or team lead capacity.
-
Strong experience managing high-volume data operations or case management processes.
-
Proven ability to build structure, instil discipline, and drive performance in fast-paced environments.
-
Excellent interpersonal and communication skills; able to inspire and influence across teams.
Nice-to-Have
-
Exposure to tools like Salesforce, Power BI, Microsoft SharePoint/Lists, or other workflow/case tools.
-
Background in continuous improvement (Lean, Six Sigma, etc.) or process automation.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
-
Health & Wellness: Health care coverage designed for the mind and body.
-
Flexible Downtime: Generous time off helps keep you energized for your time on.
-
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
-
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
-
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
-
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
-----------------------------------------------------------
10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Top Skills
What We Do
At S&P Global, we accelerate progress by delivering essential intelligence that unlocks opportunity and fosters growth. For 160 years, our insights and data have helped countries, companies and investors make decisions with conviction. We’re the world’s foremost provider of transparent and independent ratings, benchmarks, analytics, data, research, commentary and ESG solution. Our divisions include:
• S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency.
• S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction.
• S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
• S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency.
