Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
Role Summary:
We are looking for a Team Lead Account Management to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
What’s on Your Plate?
● Monitor and maintain partner acquisitions, order growth, net fail rate and net take rates.
● Responsible for commission renegotiations.
● Produce metrics which provide visibility on the progress of work assignments and team performance.
● Ensure achieving the monthly acquisition and account management targets.
● Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.
● Monitor, guide and manage the team for optimum performance.
● Collaborate with the team to accomplish all daily tasks on time with a high level of quality.
● Handle communication with the team, live meetings, email correspondence, reporting, etc.
● Assign and monitor the tasks to complete appropriate work assignments.
● Management for reporting and support.
● Collaborate with the Marketing, Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated.
● Lead on new projects, initiatives required across the Non Food Vertical
What Did We Order?
● Bachelor’s Degree within Business Administration or any other related field.
● Minimum of 5 years of experience within Sales.
● Leadership Skills.
● Negotiation Skills.
● Problem Solving Skills.
● Decision Making Skills.
● Planning and Organizing Skills.
● Ability to meet deadlines and be flexible in working.
● Fluent in both languages Arabic and English.
● Communication skills (Written and Verbal).
● Excel Skills.
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
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