Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
We are looking for our second tax team member to join our growing organization at an exciting time of expansion. As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers. This role presents a unique opportunity to shape our tax function and improve processes during a period of growth.
Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements. The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations.
We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution. As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function.
What will I be doing?
- Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
- Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
- Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
- Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
- Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects
What skills do I need?
- We're looking for a collaborative self-starter with strong organizational skills and growth mindset – someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail
- 5+ years of multinational corporate tax experience in either (both highly desired):
- Tax Accounting & Compliance (ASC 740 or IAS 12)
- Indirect tax (VAT/GST/Sales Tax)
- Professional qualification (CPA, ACA, ACCA, or equivalent), preferred
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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