Search the 67 jobs at Intercom

The Senior Data Scientist at Intercom will design and build data pipelines, work alongside finance and product teams to measure and report on business performance, and automate actionable data models. This role emphasizes data quality and collaboration with data engineering teams to derive insights that influence customer service strategies.

As a Mid-Market Account Executive at Intercom, you'll drive growth by managing the full sales cycle, evangelizing the product, and providing accurate forecasts for revenue performance. You will tailor demonstrations to client needs and work in a fast-moving environment, focusing on both inbound and outbound sales opportunities.

As a Mid-Market Account Executive at Intercom, you will manage the full sales cycle for Mid-Market customers. Responsibilities include driving product growth, providing revenue forecasts, creating tailored demonstrations, and closing net new business. This role focuses on innovative sales approaches within a supportive team environment.

The Customer Experience Architect at Intercom will drive AI-first customer support strategies, immerse in client operations to identify opportunities, facilitate workshops, and guide customers in adopting AI solutions to transform their service models. The role emphasizes data-driven recommendations, collaboration across teams, and continuous improvement in customer support.

The Customer Experience Architect role at Intercom involves leading the transformation of customer support experiences through an AI-first strategy. This includes aligning customer goals, implementing customer support systems, providing data-driven insights, and driving continuous improvement across client operations. The position requires deep industry knowledge and the ability to inspire and guide clients in adopting innovative support models.

The role involves optimizing the AI Agent Deployment playbook, conducting discovery sessions with customers, developing tailored deployment and change management plans, driving the adoption of knowledge culture, and collaborating with various teams to enhance implementation strategies.

The AI Deployment Architect at Intercom will optimize the deployment of AI Agents, conduct discovery sessions with customers, and tailor implementation plans enhancing the support organization's knowledge management and operations. This role requires strong communication, problem-solving skills, and collaboration with various teams to ensure efficient deployments and customer satisfaction.

The Technical Support Engineer will assist customers in integrating Intercom, diagnose issues, and communicate effectively to ensure a smooth experience. Responsibilities include troubleshooting technical problems, collaborating with product teams, and enhancing support processes. A focus on problem-solving and customer empowerment is crucial.

The Senior Technical Program Manager will remove roadblocks and enable teams to deliver high-impact initiatives by partnering with engineering and product leaders, adapting processes, and ensuring projects align with company goals. The role requires strong technical acumen, leadership, and the ability to drive execution and build scalable systems.

The Senior Technical Program Manager at Intercom will lead cross-functional initiatives to streamline processes, remove roadblocks, and create adaptable strategies to enhance collaboration between teams. This role involves defining high-impact projects, ensuring effective execution, and improving operational efficiency within the engineering teams to support the company's objectives.

The Senior Technical Program Manager will facilitate coordination between engineering and business teams, drive execution of company-wide programs, remove roadblocks, and create efficient processes to achieve high-impact results.

As a Sales Enablement Manager, you will design and deliver a global onboarding program for new employees, creating resources like playbooks and training materials, collaborating with leadership to refine content, and measuring program effectiveness to enhance employee productivity.

The Head of Integrated Marketing Campaigns at Intercom will lead the development and execution of revenue-focused, multi-channel marketing strategies. This role entails driving pipeline growth through account-based marketing initiatives, overseeing campaign content, measuring performance through data analytics, and collaborating with cross-functional teams while managing the campaign budget.

The Senior Salesforce Engineer will design, implement, and maintain Salesforce solutions, ensuring they meet business objectives. Responsibilities include troubleshooting issues, providing technical leadership, mentoring junior developers, and integrating Salesforce with other systems. The role requires collaboration with various teams to optimize performance and data integrity.

The Legal Counsel collaborates with Intercom's Procurement team and assists on various commercial and product matters. Responsibilities include negotiating agreements, managing legal risks, developing contract templates, and advising on compliance issues across departments. The role requires legal expertise, strong communication skills, and the ability to thrive in a fast-paced environment.

As a Mid-Market Account Executive at Intercom, you'll manage the sales cycle for Mid-Market customers, using a consultative approach to drive product adoption. Your responsibilities include prospecting, closing sales, creating client-specific demos, and engaging in team mentorship. You'll contribute to the overall growth of the enterprise business while representing customer insights to cross-functional teams.

The Manager of Commercial Account Managers will lead a team focused on the SMB segment, responsible for developing growth strategies, managing team performance, and refining customer-centric processes. This role entails forecasting revenue, managing renewals, and collaborating across departments to enhance client experiences.

The Manager, Commercial Account Managers at Intercom will lead a team focused on the SMB segment in the Americas. Responsibilities include developing growth strategies, managing renewals and expansions, building team processes, and enhancing customer experiences. The role requires effective leadership, sales management skills, and collaboration with company leaders to improve processes and performance.

As an Associate Technical Support Specialist at Intercom, you'll provide exceptional support to customers, resolving queries and ensuring they derive maximum value from the product. Responsibilities include effective communication, troubleshooting issues, and collaborating with product teams. You'll need strong problem-solving skills and a customer-focused mindset while being part of a support team that values feedback and improvement.

As a Customer Success Manager at Intercom, you'll build relationships with customers to drive success and maximize value from their AI-driven solutions. You'll guide them through the product adoption process, develop strategic success plans, and work collaboratively with internal teams to identify and mitigate risks, ensuring long-term satisfaction and growth.