Search the 38 jobs at Intercom

The Technical Program Manager will lead cost management programs, collaborating with engineering, finance, and sales teams. Responsibilities include developing strategies for program execution, ensuring alignment with business objectives, and maintaining high-quality communication with stakeholders. The role involves evaluating tools and processes to improve operational efficiency and driving cost optimization initiatives to enhance profitability.

The Senior GTM Data Analyst will provide data-driven insights to shape go-to-market strategies across Sales and Marketing. Responsibilities include overseeing analytical models and reporting tools, leading quarterly planning, collaborating cross-functionally, driving business change, and synthesizing market intelligence to inform planning and innovation.

The Sales Compensation Analyst II at Intercom will manage sales quota assignments, perform monthly pay audits, handle compensation exceptions, conduct reporting and analysis on sales metrics, and implement process improvements while collaborating with cross-functional teams.

This role involves supporting customers by troubleshooting and resolving issues related to the Intercom product, enhancing customer experience, and collaborating with product teams to improve the service. It requires strong communication skills and a proactive approach to customer support.

As a Technical Support Engineer at Intercom, you will assist customers in integrating Intercom into their products, troubleshoot issues, and communicate effectively to ensure a great customer experience. Your role involves becoming knowledgeable about the product and working closely with product teams to enhance usability and reliability.

As a Senior Product Engineer at Intercom, you will work on building back-end and front-end systems, collaborate with multidisciplinary teams, contribute to technical architecture, mentor other engineers, and ship features to serve millions of users. Required skills include 5+ years of industry experience, deep knowledge of a high-level programming language, experience with distributed systems, and collaborating directly with product teams and designers.

Intercom is seeking a Product Engineer to solve real customer problems through technical knowledge and tools, working on back-end and front-end systems in a multidisciplinary product team. Responsibilities include developing technical plans, writing Ruby code, mentoring engineers, and contributing to technical architecture as the company scales.

Join Intercom as a Senior Core Technologies Engineer to shape technical infrastructure, operate core technologies, collaborate with domain experts, and drive continuous improvements in an AI-first customer service platform.

Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback on team's performance, shaping the future vision of products, partnering with group managers and leaders, growing the Design team through recruitment and representation.

Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback, driving strategic design work, collaborating with leaders across the company, and growing the Design team through recruitment and representation.

The Staff Brand Designer at Intercom will design marketing campaigns across various channels, establish and elevate the brand's presence, partner with animators, and manage projects from concept to execution, all while ensuring alignment with the company's brand and business strategy.

The Senior Manager of Workplace Experience will lead the design and management of workplace environments for US and APAC offices. Responsibilities include enhancing employee productivity, managing office operations, planning events, ensuring safety standards, and collaborating with leadership on space planning and office policies.

The Manager, People Systems will lead the People Systems team, managing technology strategy and operations, improving systems architecture, and ensuring effective execution of strategic roadmaps. This role involves collaborating with leaders to enhance processes and implementing automation, alongside overseeing compliance and user support within the organization.

The Manager of People Systems will lead the People Systems team, focusing on optimizing technology strategy, managing systems and data engineering, and collaborating with stakeholders to improve People systems architecture and processes. Responsibilities include overseeing project roadmaps, supporting critical HR cycles, and managing external consultants.

As a Strategic Customer Success Manager, you will build relationships with major customers, guiding them through their journey with Intercom's AI solutions by developing success plans, mitigating churn, and driving product adoption and expansion initiatives. You will collaborate with internal teams and act as a trusted advisor to maximize customer value and uncover growth opportunities.

As a Senior Sales Engineer at Intercom, you will engage directly with customers, providing technical expertise and support throughout the sales cycle. Your role involves conducting technical discovery, delivering impactful demonstrations, and collaborating with Product and Engineering teams to ensure customer needs are met. You will also build trust with clients by approaching challenges with empathy and driving customer success.

As a Senior Sales Engineer at Intercom, you'll engage with customers, provide technical expertise, and demonstrate the value of AI-driven customer service solutions. You'll lead technical discovery, conduct impactful presentations, and collaborate with Product and Engineering teams to ensure customer needs are met. Your role is crucial in building trust with customers and ensuring their success through exceptional support and tailored engagements.

As a Strategic Finance Manager at Intercom, you will lead cross-functional financial modeling for budgeting, forecasting, and long-range planning of strategic initiatives. Your role involves managing financial projects, collaborating with various departments, and communicating insights to senior leaders and stakeholders.

In this role, you will design and build data pipelines, collaborate with finance and product teams to measure performance, and automate data models. You will also conduct analysis to address business questions and uphold data quality.

As a Scaled Customer Success Manager, you will engage customers to drive product adoption, run implementation projects, partner with Sales, and build customer relationships while designing and implementing scalable processes to enhance customer value.