Search the 61 jobs at Intercom

The Head of Integrated Marketing Campaigns at Intercom will lead the development and execution of revenue-focused, multi-channel marketing strategies. This role entails driving pipeline growth through account-based marketing initiatives, overseeing campaign content, measuring performance through data analytics, and collaborating with cross-functional teams while managing the campaign budget.

The Senior Salesforce Engineer will design, implement, and maintain Salesforce solutions, ensuring they meet business objectives. Responsibilities include troubleshooting issues, providing technical leadership, mentoring junior developers, and integrating Salesforce with other systems. The role requires collaboration with various teams to optimize performance and data integrity.

The Senior Integrated Campaign Manager will lead the development and execution of integrated campaigns to drive demand for Intercom's AI-first products. Responsibilities include campaign planning, project management, content alignment, data analysis, and ensuring cross-functional collaboration to enhance customer engagement throughout the buyer journey.

The Legal Counsel collaborates with Intercom's Procurement team and assists on various commercial and product matters. Responsibilities include negotiating agreements, managing legal risks, developing contract templates, and advising on compliance issues across departments. The role requires legal expertise, strong communication skills, and the ability to thrive in a fast-paced environment.

As a Mid-Market Account Executive, you will drive growth by managing the sales cycle for Intercom's Mid-Market customers. Your responsibilities include prospecting, closing sales, providing accurate revenue forecasts, creating tailored product demonstrations, and engaging in team development. You will represent customer feedback to internal teams and contribute to the growth of the Enterprise business.

As a Tax Manager at Intercom, you will support tax accounting and compliance across multiple jurisdictions, manage global indirect tax filings, collaborate on tax forecasts, coordinate tax incentives, and assist with special projects related to tax audits and product launches, impacting the company's growth and operations.

The Full Stack Engineer will develop responsive and user-friendly web interfaces, collaborate with cross-functional teams, optimize website performance, and ensure seamless integration with back-end systems. They will also stay updated with emerging technologies and write backend software where necessary.

The Manager of People Systems will lead the People Systems team at Intercom, focusing on system architecture, governance, and process improvement. The role includes collaboration with leadership to establish strategies, manage projects, enhance system functionalities, and ensure efficient operations during key HR cycles.

As a Staff Product Engineer, you will contribute to both back-end and front-end systems, mentor other engineers, and develop technical strategies while ensuring agility, scalability, and operational excellence throughout the software development process.

As a Senior Product Engineer at Intercom, you will solve real customer problems by developing technical plans, writing Ruby code, and contributing to the scaling of the AI-first customer service platform. You'll work with cross-disciplinary teams and mentor junior engineers while delivering impactful features.

As a Principal Engineer at Intercom, you will lead strategic initiatives, building both back-end and front-end systems. Your responsibilities include mentoring engineers, driving technical architecture, participating in all software development phases, and improving operational excellence. You will work closely with cross-disciplinary teams to deliver value to customers while ensuring scalability and availability.

The Customer Experience Architect will lead and inspire customers to improve their customer support experiences by adopting AI-first strategies. Responsibilities include understanding customer needs, facilitating strategic sessions, driving AI adoption, designing support models, offering data-driven recommendations, sharing best practices, and collaborating across teams to enhance customer outcomes.

The AI Deployment Architect at Intercom will drive the implementation of AI solutions, specifically focusing on optimizing the deployment of the AI Agent, Fin. Responsibilities include developing customized deployment plans, implementing knowledge management practices, analyzing customer data for optimization, and collaborating with cross-functional teams to enhance customer interactions through AI tools.

As a Senior Program Manager for the Voice of the Customer program, you will manage and develop a comprehensive initiative to collect and analyze customer feedback. You'll work with multiple stakeholders across the organization to turn data into actionable insights, enhancing the customer experience.

As a Strategic Customer Success Manager at Intercom, you will build trusted advisor relationships with high-value customers, guiding them through their journey to maximize their investment in Intercom's AI solutions. You will engage with executives to develop Success Plans, drive product adoption, identify growth opportunities, and mitigate churn while serving as a voice for customer needs within the company.

As a Senior Program Manager in Customer Support Operations, you will lead critical cross-functional programs to enhance the efficiency of the customer support team. This includes working with senior leaders to align initiatives with support strategy, enhancing existing programs, using data for informed decision-making, and managing work processes effectively.

The Customer Success Manager at Intercom is responsible for developing trusted advisor relationships with customers, guiding them in driving product adoption, and reducing churn. This role involves collaboration with account teams, strategy development, and ensuring successful implementation of Intercom's AI products.

The GL Accountant will manage day-to-day accounting functions compliant with US GAAP, prepare financial reports, assist with audits, and improve accounting processes within a collaborative team environment. This position requires strong analytical skills, excellent communication, and attention to detail, working alongside various teams such as Accounts Payable and FP&A.

The Mid-Market Account Executive will spearhead sales growth for Intercom, manage the full sales cycle, maintain product knowledge, provide revenue forecasts, and mentor team members. They will engage with customers to promote adoption and represent feedback to cross-functional partners.

As a Data Scientist at Intercom, you will analyze data to generate insights about ARR performance, work with various teams to measure business performance, create reporting metrics, design data pipelines, and communicate findings to stakeholders. You will also automate models and ensure data quality.