The Strategic Account Executive will drive AI transformation for enterprise clients by managing full-cycle sales to promote the AI solution, Fin. This role involves customer advocacy, tailored demonstrations, and mentoring sales team peers to enhance overall performance.

The Senior Revenue Analyst at Intercom will manage annual recurring revenue (ARR) reconciliation, examine revenue contracts, and enhance reporting tools, collaborating with cross-functional teams to ensure accuracy while analyzing and addressing revenue discrepancies under US GAAP.

As a Senior HCM Program Manager at Intercom, you will drive operational excellence by leveraging Workday to streamline HR processes, working closely with cross-functional teams to identify challenges, prioritize requirements, and develop a roadmap that aligns with organizational needs. You'll enhance workflows and processes to reduce manual efforts and improve employee experiences while ensuring compliance and data-driven decision-making.

The Machine Learning Research Fellowship at Intercom offers an opportunity for individuals to engage in AI research, focusing on Natural Language Processing and deep learning. Fellows will develop machine learning models for AI-driven customer service and contribute to academic publications while collaborating with a diverse team and gaining industry experience.

As a Machine Learning Researcher, you will conduct advanced research in areas like LLMs, deep learning, and reinforcement learning. You will lead the design and implementation of machine learning models, collaborate with cross-functional teams, and contribute to scientific publications to enhance AI for customer service.

The role involves developing and executing Account-Based Marketing (ABM) strategies to drive pipeline and revenue. Responsibilities include orchestrating multi-channel campaigns, managing marketing automation tools, collaborating with cross-functional teams, and analyzing campaign performance for optimization.

As a Partner Services Manager at Intercom, you will lead the implementation of AI tools for clients, collaborate with partners to identify customer needs, ensure successful project execution, and drive adoption of AI features. You will also conduct quarterly reviews with service partners to track progress and performance.

As a Relationship Manager, Key Accounts at Intercom, you will drive growth and deepen partnerships with premier clients, focusing on innovation and tailored solutions. Responsibilities include developing strategic plans, understanding business challenges, forecasting sales, and building lasting client relationships, all within a collaborative, fast-paced environment.

As a Senior GTM Analyst at Intercom, you'll provide data-driven insights to shape go-to-market strategies across Marketing and Sales. You will redefine reporting and forecasting, collaborate with cross-functional teams, and drive business changes through analytical models and data recommendations.

As a Relationship Manager for Key Accounts at Intercom, you will drive business growth by developing strategic plans, understanding customer needs, and enhancing partnerships with major clients. Your role includes leveraging financial acumen for strategic selling, forecasting sales pipelines, and improving client relationships to ensure revenue growth and retention.

As a Sales Development Representative, you will engage with prospects and customers to demonstrate the value of Intercom, assess mutual fit, and assist in the sales process. Your responsibilities include maintaining product knowledge, collaborating with Account Executives, and contributing to team development.

The Senior Manager, Product Marketing will lead the strategy and execution of product storytelling on Intercom’s website, ensuring compelling narratives that differentiate the company in the AI customer service market. Responsibilities include team management, web content optimization, cross-functional collaboration, and utilizing analytics for continuous improvement.

The Senior Manager, Product Marketing will oversee the strategy and execution of product storytelling on Intercom’s website, focusing on high conversion rates and compelling narratives. The role involves managing a team, collaborating with various departments, refining web content through data analysis, and maintaining a strong web presence for AI customer service solutions.

As a Senior Growth Product Designer at Intercom, you will optimize user journeys and design impactful growth initiatives. This involves translating data insights into user experiences, collaborating with cross-functional teams, and leading design efforts for monetization strategies and A/B tests.

As a Senior Product Designer at Intercom, you'll drive growth initiatives by optimizing user journeys and designing impactful experiments. Collaborating closely with product, engineering, and marketing teams, you’ll translate data insights into compelling design solutions that enhance user engagement and drive business outcomes.

As a Small Business Relationship Manager, the individual will build and maintain relationships with small business clients to ensure revenue growth and customer retention. Responsibilities include understanding client needs, developing strategic plans, collaborating with internal teams, and mentoring team members to enhance performance.

As a Strategic Customer Success Manager at Intercom, you will build strong relationships with high-value customers, guiding them through their journey and driving the adoption of AI solutions. Your responsibilities include creating Customer Success Plans, identifying growth opportunities, and acting as a trusted advisor to ensure maximum value from Intercom's services while mitigating churn.

As a Staff Machine Learning Scientist, you will lead and mentor engineers, enhance technical standards, and identify impactful ML solutions, conducting research and algorithm testing to drive product innovation. You'll collaborate with cross-functional teams to build robust ML products, analyzing data and ensuring effective execution from prototype to production.

As a Staff Engineer at Intercom, you'll lead core technology systems, drive scalability and infrastructure improvements, and collaborate on high-impact projects. You'll own aspects of production infrastructure, enhance observability, and contribute to software development cycles while mentoring junior engineers.

The Machine Learning Scientist at Intercom will identify ML opportunities, research algorithms, conduct data analysis, and collaborate with product teams to build and prototype ML features, ensuring they are effective and beneficial for customers.