Talent Program Manager

Ready to be a Titan?
ServiceTitan is seeking a Talent Program Manager to join our Talent Management team. The ideal candidate has experience with executing programs that define and measure talent as well as enable talent in a customer-centric approach that drives business impact. This role supports the implementation of new projects as well as the improvement of cyclical projects already rolled out. The Talent Program Manager will play a crucial role in ensuring the continual success of ServiceTitan's Talent Management initiatives.

What You'll Do:

• Lead the execution of assessment programs across talent acquisition including hiring assessments and playbooks, high volume hiring projects, interviewer training, etc.

• Lead onboarding for new hires at ServiceTitan and constantly evolve using AI and other support tools for continuous improvement.

• Apply a productized mindset that prioritizes the customer/end user experience.

• Administer and develop insights to action from the onboarding survey, quality of hire metrics and other data and partner within the talent acquisition and talent management teams to understand feedback and iterate to improve programs.

• Drive the implementation of new programs across People and the business to define how we assess talent across the employee lifecycle.

• Autonomously manage programs, including discovery, design, collaboration with business partners, creating resources to support projects, and contributing to organization-wide communication plans.

• Serve as a point of contact for existing programs and initiatives, addressing issues or concerns with customers, stakeholders, or business partners.

• Help create training materials for program execution and assist in training HR Business Partners and business stakeholders.

• Support the strategy and execution of organization-wide talent programs at ServiceTitan, focusing on refining and improving current processes.

• Collaborate with HR Business Partners and the Talent Management team to gather feedback on programs and understand business needs.

• Support other projects or miscellaneous duties as requested or assigned.

What You'll Need:

• 5+ years of experience in a fast-paced environment supporting various company programs and initiatives.

• Strong attention to detail and ability to execute company-wide programs effectively.

• Ability to work both independently and collaboratively, influencing business partners and stakeholders to meet deadlines and deliverables.

• Passion for matters that define our ability to successfully evaluate talent, enhance employee experience, and promote development.

• Skill in managing multiple tasks and prioritizing them effectively.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Bonus:

• Familiarity with a productized mindset

• Experience with change management principles

• Comfort in presenting to leaders and groups

• Experience in fast-paced environments

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $105,000 USD - $150,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.