About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s data team acts as a centralized hub, supporting the analytics and business intelligence needs of global departments such as Finance, Product, Customer Support, Legal, Marketing, and Sales. The team is responsible for data ingestion, ensuring data quality, managing data engineering, and delivering business analytics services, including report automation, as well as descriptive and predictive analytics. Dialpad’s data team operates from five global hubs located in the US, Canada, Argentina, India, and Philippines.
Your role
We are looking for an experienced Tableau Developer and Administrator with strong SQL and data visualization expertise to join our team. In this role, you will not only design and develop Tableau dashboards but also be responsible for administering our Tableau environment, implementing governance policies, and ensuring best practices for organizing and managing Tableau assets. You will collaborate with cross-functional teams to ensure that data is accurately visualized and securely managed, enabling data-driven decision-making across the organization. This role is based in Argentina, preferably near our Buenos Aires hub. The candidate must be available to work during US overlapping hours (9 AM to 1 PM PST) and be willing to travel occasionally if needed.
What you’ll do
- Develop and maintain Tableau dashboards and reports that provide meaningful insights and support data-driven decision-making.
- Administer and manage the Tableau environment, ensuring high availability, performance, and security.
- Implement and maintain governance policies for Tableau usage, ensuring consistency in dashboard design, data access, and organizational practices.
- Create and enforce best practices for Tableau dashboard organization, folder structures, naming conventions, and permissions management.
- Monitor Tableau server performance and usage, optimizing resource allocation and improving user experience.
- Work closely with stakeholders to gather business requirements and translate them into technical specifications for dashboards and reports.
- Write complex SQL queries to extract, transform, and load (ETL) data from Big Query and other sources into Tableau for visualization.
- Ensure data integrity, accuracy, and efficiency in reporting by performing data validation and troubleshooting.
- Optimize Tableau performance, including the creation of efficient data models, calculations, and visualizations.
- Provide training and support to end-users on Tableau best practices and dashboard usage.
- Collaborate with data analysts, data engineers, and business teams to ensure cohesive and comprehensive reporting solutions.
- Stay up to date with Tableau and SQL best practices, and incorporate new features and techniques to enhance reporting capabilities.
Must have skills & experiences
- 5+ years of analytics or BI experience with 2+ years specifically as a Tableau Developer.
- Strong proficiency in Tableau for building complex dashboards and reports.
- Excellent English communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Advanced SQL skills for querying databases, with experience in optimizing SQL queries for performance.
- Experience working with large datasets and integrating data from multiple sources.
- Knowledge of data modeling, ETL processes, and database management concepts.
- Strong problem-solving skills and ability to work both independently and in a team environment.
Preferred education and experiences
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.
- Experience working in a Saas based technology company.
- Hands-on experience with Agile Software Development methodologies and tools like Jira.
- Working experience in cloud-based data platforms like GCP, AWS or Azure.
- Experience with Python, R, or other programming languages is a plus.
Benefits and perks
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
