TA Ops - Principle Process Executive

Management Level

H

Equiniti (‘EQ’) is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries. EQ helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. EQ is owned by Siris Capital Group LLC, a US based private equity business.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role

Performs operational accounting activities related to transfer agency and shareowner account maintenance. Duties may include:

• Providing operational accounting support to internal business groups and/or operations departments.

• Ensuring that transactions are being managed within the process, procedure and policy requirements.

• Analyzing and reviewing shareowner/client documents for accuracy; tracing and investigating transactions to resolve questionable data and applying corrective actions when necessary.

• Performing customer account maintenance duties; reviewing taxes/share balance.

• Assists and provides guidance to lower level operations accounting clerks and specialists with reconciliation of complex problems. May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients /vendors.

• Acts as a subject matter expert and handles escalations, investigations. May have indirect/direct interaction with internal and external clients. Performs complex projects as requested.

• PPE should manage complex to critical escalations with line of business and resolve all problem/issues in the process independently.

• PPE should be collaborative with peers and with all stake holders on projects and ad hoc projects.

• PPE should display good team work and should have high quality standard across processes.

• Prepares various reports on a weekly, monthly and annual basis.

• Train the team on process, domain or any other subject related to process/knowledge enhancement.

• Analyze the errors and suggest solutions for the root cause, and help the team to build quality and achieve high quality result, and reduce/eliminate errors to zero.

• PPE should identify area of development and come up with automated solutions (projects), should be good at Excel and other tools to enhance the process.

• PPE should support the team during crisis and manage the crisis situation well and deliver the work with desired result to the line of business. 

• Effective communication within the team and with the line of business and with other stakeholders (cross function teams, team leaders, and managers).

• PPE should demonstrate high level sense of urgency and help to build the team morale, and develop the team members to the next levels in the process.

Skills/Experience Required:

•  3 to 4  years of overall experience with a minimum of 2+ Years of experience in Capitaal Markets or Transfer agency industry

• Strong understanding of the following operational disciplines, policies and procedures of transfer agency.

• Excellent interpersonal and communication skills and experience in Managing LOB expectation in line with the business needs

• Manage work performance of team members with high quality standards for self and team

• Enthusiastically motivate team members to increase productivity in high quality.

• Strong in analysis, decision-making and problem solving skill

• Exhibits decent  numerical and detail oriented skills

Preferred Skills

• Understanding US Security Exchange Commission regulatory policies and procedures.

• Have strong domain knowledge of Transfer agency business. 

• Advanced knowledge of MS Excel, MS Word; Microsoft Access is preferred

Benefits:

• Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  

• Business related certification expense reimbursement

• Comprehensive Medical Assurance coverage for dependents & Parents

• Cab transport for staff working in UK & US shift

• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.