T2 Dev/Prod Support Specialist, Partners

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About The Role

This role helps Platform Science develop, build and implement support for one of the fastest growing areas of our business. The T2 Prod/Dev Support Specialist, Partners has to have a proactive approach to identifying and addressing potential challenges, as well as strong communication skills to effectively liaise between various teams and partners. The primary work location will be remote with approximately 10% travel required.

Essential Responsibilities

• Building solid relationships with the PS Business Development Team, New and Existing Partners, as well as internal sales, product, and support teams.
• Doing discovery and analysis of new and existing partner support processes, training curriculums and documentation to build an internal support plan for PS Technical Support.
• Work effectively to fully understand integration and onboarding requirements for partner applications & services as related to the PS Platform.  
• Develop and manage the internal partner escalation process.
• Providing guidance to business DEV, marketing and sales teams as they develop go-to-market strategies for partner offerings that adheres to the support needs of PS.
• Presenting new partner opportunities to the internal Technical Support Team including process development, implementation of appropriate training, and management of the Partner Escalation process. 

Education and Experience

• Bachelor’s degree, preferably in a technical discipline
• Experience working in the Transportation and Logistics industry with key products such as Transportation Management Systems (TMS) (i.e. TMW, McCleod, ICC) and route management or distribution software.
• 4+ years of industry related knowledge and experience in both hardware and software support or 2+ years at Platform Science in a customer facing or support role
• Ability to learn and stay current on the Platform Science product suite and transportation industry direction
• Strong knowledge of DOT/FMCSA Regulations
• Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software
• Demonstrated experience guiding internal teams with confidence and integrity
• Excellent planning, organization, and implementation skills
• Strong technical understanding of telematics products and solutions with strong troubleshooting skills.
• Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
• Proven experience of understanding, organizing and facilitating through customer requests and concerns
• Proficiency with Salesforce is a plus

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including: 

• Medical, dental, and vision insurance
• Short-term and long-term disability insurances
• AD&D and life insurance
• 401k plan
• Paid vacation, sick leave and holidays
• Six weeks of paid parental leave

For more information please see the Benefits Highlights brochure for regular, full-time employees.

In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits

This is a non-exempt role. Our job titles for each posting may span across more than one job level. The estimated hourly rate for this position is between $21.72 to $33.57 per hour. The range displayed on each job posting reflects the minimum and maximum target range for new hire hourly rates across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The hourly pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.

Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & [email protected].