Systems Engineer

About the Opportunity

The Systems Engineer position is a senior technical leader for the design, development, and deployment of key servers and cloud service platforms that run Driscoll’s infrastructure. This role brings the highest level of critical analysis, evaluation, and prioritization to the various technologies the company requires to operate and grow. As the systems engineer, you will be a technical leader, shepherding cloud and server infrastructure and related systems or platforms through technologies roadmap, design & architecture, build & implementation, and transition to support. All these tasks must be completed while keeping in mind the operational needs of the business, the requirements of the applications, servers, and services infrastructure, and the security and stability of our infrastructure overall.

 Responsibilities

• Design, build, and deploy the critical infrastructure servers, platforms, and cloud services needed to operate the applications and systems Driscoll’s requires.
• Provide technical leadership to implement new systems, services, management platforms, and other infrastructure components as needed.
• Mentor team members to follow best practices among the other systems engineering, administration, and technical staff.
• Automate common practices and procedures to streamline infrastructure operations, including basic system builds, deployments, and initial configuration of new accounts and services.
• Document standard operating procedures for routing and complex tasks to be carried out by systems administrators and technicians.
• Assist with incident resolution and major incident recovery of escalated issues.
• Prepare the monitoring, feedback mechanisms, and customer engagement necessary to ensure that our infrastructure meets the needs of the business.
• Ensure high performance, high availability, and disaster recovery are designed into every deployment/project.
• Design and implement the monitoring, alerting, and incident response plans to ensure services and applications are available at the highest levels.
• Conduct performance and capacity management reviews of managed systems and services. 
• Develop key measurements and performance indicators, track those indicators, and take action to improve the performance and reliability of all managed systems.
• Responsible for managing activities in collaboration with all other information services departments, end users, and business unit leadership to accomplish planned growth.
• Contribute to the company’s people priorities and objectives regarding people leader effectiveness, engaged employees, and enabling others to perform.
• Domestic and international travel may be required periodically and in compliance with all safety requirements and the health of the employee foremost.
• Represents Driscoll’s in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers, and the business community at large.

    Candidate Profile

• Bachelors in computer science or technical field related.
• 5+ years of experience on infrastructure systems engineer.
• Strong teamwork, leadership, and technical knowledge skills.
• Extensive experience in Linux system administration and management.
• Strong experience in building and managing Linux instances in the Cloud and on-premises virtual environments.
• Lead systems engineering, administration, and automation across our server and cloud platforms, including Linux and Windows Server, Active Directory, and similar technologies.
• Strong Infrastructure as Code experience with automation of standard processes and a rigorous procedural mindset including experience with tools such as Terraform, Packer, Ansible, Chef, Puppet, Octopus, Git.
• Extensive virtualization experience, both on-prem and cloud (AWS preferred).
• Strong knowledge of data prioritization, storage, and management technologies to ensure performance meets the requirements of workload/workflow in cloud and on-premises.
• Knowledge of application, system, and service monitoring tools (New Relic), alerting and notification, automated/scripted response, and triage/escalation process.
• Expertise in patch management and vulnerability remediation with industry-leading tools and best practices.
• Extensive experience with AWS services including IAM, EC2, S3, CloudWatch, CloudTrail, VPC, and Systems Manager.
• Extensive performance and reliability planning experience required. Continuous improvement mindset a strong predictor of success for this position.
• Strong understanding and demonstration of the core values of Driscoll’s: Passion, Humility, and Trustworthiness.