Thomson Reuters provides knowledge to act: we deliver information quickly and efficiently so professionals can make decisions that matter. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization. We aim to provide every one of our employees with a positive working environment, continued professional development and a commitment to work-life balance and equal opportunities. We are also part of a vast network of global career opportunities and actively encourage development of staff in the business.
Novus is a part of Platform group operations team and provides SRE support for various applications and services that come under the umbrella of Novus suite. This team performs critical support functions on AWS supported services namely application management, incident management and change/release management. For application management function, it interfaces with application teams to ensure processes are in place to support the application, works on application configuration, facilitate creation of monitoring solution. SRE team provides incident management by being next level contact for problem notifications, coordination, tracking and reporting. It utilizes diagnostic and debugging tools. It also aids in identifying problem areas within application and utilize post mortem process wherever applicable.
This position will provide you opportunities to collaborate with highly skilled peers in developing innovative technical solutions. The position applies industry standard requirements in a variety of technologies such as Cloud AWS and its services.
About the Role
In this opportunity as a Systems Engineer, you will:
• Keen to learn complex architectures and come up to speed quickly.
• A self learner, self-driven and able to operate with minimal supervision.
• Able to demonstrate ownership on accountabilities.
• Able to successfully communicate with business partners, management and technical team members.
• Proactive in raising problems and identifying solutions.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting and Devops environment.
Primary Responsibilities:
• Perform change management functions involving software deployment and server maintenance requests.
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Respond and mitigate incidents as they occur within the environment.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.
• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environment changes occur.
About you:
You’re a fit for the role of Systems Engineer if you:
• College degree or technical certification.
• Minimum of 3 to 5 years of experience in an enterprise level operation support role and Devops..
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Desire to work in a fast-paced, agile based environment.
• SRE knowledge on skills such as AWS - (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lamba), Github github action, Tomcat , terraform, Datadog
• Familiarity of ITIL Change and Incident management processes.
• Familiarity with software development and QA practices (e.g. Agile)
• Familiarity of database and networking concepts.
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What’s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
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Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
