Systems Engineer

Posted 20 Days Ago
7 Locations
Remote
Junior
Cloud • Information Technology • Cybersecurity
The Role
The Systems Engineer will provide end-user support, resolve service tickets, and manage technical documentation while ensuring excellent customer service.
Summary Generated by Built In

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “NextGen” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments.

This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. The Systems Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved.

Requirements

  • 2+ years providing end-user support for current PC desktop, application software and user server administration
  • 2+ years troubleshooting and repairing personal computers in a corporate networked environment
  • 1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
  • 1+ years providing white glove IT support
  • Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
  • Maintain a high level of world-class customer service/professionalism to a wide range of customers
  • Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times
  • Articulate technical information and convey to non-technical people
  • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
  • Working collaboratively and cohesively in a team environment is critical to this role
  • Excellent attention to detail and multi-tasking ability
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices
  • Must have 2+ years of experience with the below incidents/requests related to, but not limited to the following:
  • Mail Application/Exchange/Office 365 issues
  • In depth knowledge of various operating systems (Mac-OS, Windows)
  • Installing and configuring computer hardware operating systems and applications
  • Active Directory – account creation/modification and password resets
  • Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  • Microsoft Office Suite 2007 and beyond
  • Experience with anti-virus technologies and troubleshooting
  • Client VPN setup and troubleshooting
  • Network and connectivity troubleshooting

Education Requirement

  • Bachelor’s Degree, Technical Degree or equivalent work experience

Top Skills

Active Directory
Exchange
Mac-Os
Microsoft Office Suite
Office 365
Windows
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The Company
HQ: Foxborough, MA
485 Employees
On-site Workplace
Year Founded: 2000

What We Do

Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security.

Hundreds of clients rely on Thrive to drive operational efficiencies, security compliance, high availability, and hardened reliability, both on-premise and in the Cloud. The company’s proven approach to managed services enables enterprises all of sizes to realize their goals, for today and tomorrow.

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