Systems Engineer - Workplace Technology

See yourself being part of a large, transformational change? This could be the role for you!

At Iress, we make things happen 

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress!
The Systems Engineer is responsible for delivering technology solutions that are fit for purpose, enabling flexible work and seamless collaboration on highly reliable systems. The ideal candidate is a problem-solver with a "get it right first time" mindset, ensuring high customer satisfaction through excellent service. This role involves proactive system maintenance, troubleshooting complex issues, and ensuring timely resolution of incidents while maintaining clear communication with stakeholders. The Systems Engineer also contributes to technology improvement projects, writes and maintains documentation, and continuously seeks opportunities for automation and process enhancement
 

Some of the awesome things you’ll be involved with:

• Provide reliable and efficient workplace technology solutions that enhance the end-user experience.

• Troubleshoot and resolve incidents, fulfilling service requests within agreed SLAs while maintaining detailed documentation.

• Manage user  onboarding and offboarding processes including the provision of hardware and software

• Proactively monitor and maintain system performance, identifying opportunities for improvements.

• Support implementation of new technical solutions, leveraging emerging technologies.

• Ensure compliance with information security policies and data protection legislation.

• Collaborate with vendors to escalate and resolve technical faults.

• Drive automation of manual processes to improve operational efficiency.

• Maintain up-to-date knowledge base documentation to support self-service capabilities.

• Support IT asset management and procurement activities in collaboration with Finance.

• Lead or contribute to technology improvement projects for regional and global teams.
   

​ What you will bring: Qualifications and Certifications

• Bachelor's degree in IT, Computer Science, or a related field.

• Minimum of 3-5 years' experience in a systems engineering or IT support role.

• Experience in troubleshooting and maintaining Windows, MacOS, and Ubuntu environments.

• Hands-on experience with cloud platforms (AWS, OKTA, Azure, or GCP) and SaaS solutions.

• Experience in collaboration and productivity tools e.g. Slack, Zoom, Confluence and Jira

• Familiarity with ITIL frameworks and service management tools.

• Strong understanding of networking principles (DNS, DHCP, TCP/IP).

• Certifications such as Microsoft Certified: Azure Administrator, ITIL Foundation, or equivalent (preferred but not required)

Professional Skills and Competencies

• System Installation/Decommissioning – Configuring, integrating, and retiring systems in a structured manner to ensure seamless transitions.

• Problem Management – Identifying root causes of incidents, preventing recurrence, and improving service reliability.

• Service Level Management– Ensuring services meet agreed performance levels and enhancing internal customer satisfaction.

• IT Infrastructure – Managing and maintaining IT infrastructure, including hardware, cloud environments, and SaaS solutions.

• Security Administration – Applying security policies and controls to safeguard data and systems.

• Automation – Developing scripts and automation tools to optimize processes and reduce manual workloads

Why work with us?

Join us in shaping the future of financial services in Southern Africa. 

Our mission is to provide locally relevant technology, backed by exceptional service and support, empowering our clients in trading, market data, advice, and investment management to deliver their best.

If you’re passionate about financial technology and excited to create solutions that drive the future of the industry, this is the place for you. We’re seeking innovative problem-solvers who are eager to grow their skills and capabilities. If you're driven by delivering outstanding service, thrive in a collaborative environment, and want to make a real impact, you’ll find a fulfilling career with us.

Our culture is rooted in values of going beyond, acting smart, and winning together, with adaptability, accountability, and inclusivity at the heart of everything we do. We offer industry-leading benefits that support you at every stage of life, including long weekends, flexible working, generous parental leave, and a connected team culture.

We’re excited to build the future of fintech—come be a part of it!
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Employment TypeEmployee

Time TypeFull time