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Company Description
Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.
Job Description
Sundance is looking for a talented and enthusiastic Systems Analyst to join our team. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.
Summary
The Systems Analyst is responsible for providing technical assistance to end users, primarily thought the IT ticket system or the On Call phone system. This individual will interact with the end users to gain a full understanding of the issues to either resolve or escalate to the appropriate IT resource.
Responsibilities
- Reviews, analyzes and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems.
- Consults with users to identify current operating procedures and to clarify program objectives. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on experience, and judgment to perform the functions of the job.
- Responsible to document, track and monitor issues through successful resolution.
- Accept tickets, tracks status and routinely reports progress to management.
- Relies on instructions and internal guidelines to perform the functions of the job.
- Creates an internal ticket of issue resolution for any issues undocumented to date.
- Strives for excellence in service, quick turnaround on issues and fosters a good relationship and understanding of the users and the entire IT team.
- Must be willing to perform a variety of tasks as needed.
Qualifications
- Associate's degree in Information Technology, computer science or other tech-related fields
- 1-3 years of experience in similar position
- Knowledge of IT concepts and practices
- Excellent customer service skills
- Technical understanding
- Problem solving skills
Additional Information
If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. This position is located in Salt Lake City, Utah, remote work is not offered for this role.
We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts.
For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC
For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do
Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).
What We Do
Sundance…A Place. An Idea. Celebrating and Enriching the Human Experience.
Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.
It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."
As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from this catalog, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.
Beginning with the first catalog that mailed in '89, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."
