Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Systems Analyst -Touchworks
Remote in following States Only:
NY, CT, FL, GA, NJ, NC, SC, TN, TX, & VA.
Overview
The EHR Systems Analyst- Touchworks will work under the direction of the Ambulatory Manager or team lead(s) to provide day-to-day operational support, ongoing maintenance, and configuration of the Touchwork Enterprise Electronic Health Record (AEHR) application to support the business goals and objectives.
- Provide support for the EHR system as determined in the support matrix.
- Provide Tier II application support to physicians and staff using the EHR system.
- Follow the incident management and problem management processes per the defined support SLA.
- Communicate with end users of the AEHR system to understand issues encountered and develop solutions.
- Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
- Participate in the analysis and design of system enhancements.
- Create documentation for system configuration and workflows.
- Write and execute test plans for unit, functional, and integrated testing as required including plans used for interfaces, system enhancements, workflows, and system upgrades.
- Contribute to the analysis, design, configuration, build, testing, and application administration as needed.
- Follow and enforce change management processes for all environment changes.
- Create and maintain documentation on all activities, project specifications, and maintain Disaster Recovery documentation as needed.
- Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.
- Provide support as needed during the implementation of new facilities, and provide on-going systems and operational support for each facility.
- Liaison with the third party vendors as needed for support and implementations.
- Participate in 24/7 on-call rotation for Production Support.
Additional Skills
- Experience in clinical implementations, specifically ambulatory EMR applications. Allscripts Enterprise Touchworks experience is a must
- This candidate will need to have extensive experience with Touchworks.
- Experience with Notes, Tasks, and Worklist building will be required skills.
- Strong analytical and troubleshooting skills
- Independent problem solving skills
- Ability to work in a team oriented environment
- Excellent communication and interpersonal skills
Education:
- Bachelor's Degree preferred
Experience:
- 2-7 years of relevant work experience preferred.
Travel Requirements:
- Up to 10% travel may be required .
Working Arrangements:
- Standard work week or as defined by assignment requirements .
- Primarily works in a standard office environment or remotely .
- May require after-hours, on-call support, and/or holidays .
- On-call and after-hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs .
**Why Altera?**
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$85,000—$110,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
