Systems Analyst 2 - Microsoft Teams & Enterprise Voice

What success looks like in this role:

The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.

This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.). 

Responsibilities and Accountabilities:

• Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
• Strong hands-on experience in complex enterprise Unified Communication platforms
• Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
• Expert-Level experience Spectralink DECT-Solution
• Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.
• Experience with Operation of the OVOC server incl. patch management
• Experience with Luware Contact Center solutions
• Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
• Expert in managing Luware Attendant Console                                              
• Environmental changes – consolidation, platform upgrades, SBC firmware and security management
• Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
• Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
• Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
• Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
• Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
• Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
• Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.

You will be successful in this role if you have:

• NV1 Security Clearance is required.
• Must be an Australian Citizen
• Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
• Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
• Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
• High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
• Strong understanding of ITIL.
• Strong knowledge of Microsoft PowerShell.
• 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.
• 4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
• Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
• Solid understanding of UC, VOIP, SBCs, MTRs
• Microsoft Certifications in the relevant Microsoft technologies required for this position.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.