Systems Administrator

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,200 employees across 8 offices who are growing their careers while having a positive impact on people globally.

About the Role:

We're searching for a Systems Administrator focused on our communication and documentation systems to join Remitly's IT team, reporting to our Senior Manager, Employee Productivity. You'll help build our communication/documentaton platforms to support agile processes to operate at scale, building a best in class tech stack and automations between systems to achieve it.

You'll accomplish this by partnering closely with the IT team and business stakeholders to drive decisions. Your important work will directly impact how we operate as a business to meet the needs of our customers and internal stakeholders.

You Will:

• Function as a subject matter expert (SME) through repeated successful collaboration with business teams.

• Create, manage all administrative functions associated with the communication/documentation product suite including tools like Slack, Zoom, Workvivo, and Figma.

• Create technical documentation and conduct user-training and help-sessions for new and existing custom features and implementations.

• Responsible for improving efficiency by optimizing setup and workflows, as well as identifying where functionality needs to improve to meet user requests.

• Role of a point of contact with vendors, for any technical assistance as well as assist in new contracts and renewals etc.,

• Provide domain expertise in discussions regarding governance within assigned systems.

• Expertise REST API, JQL, AQL, additional APIs and webhooks.

• Drive consistent use of communication tools in alignment with guidelines across the organization.

• Establish & promote cross company partnerships to enable adoption and support growing our maturity.

You Have:

• 3-5 years of applications development and administrative experience with tooling to include Slack, Zoom, Intranet systems, L&D tooling

• Overall, 5+ years of experience in the Information Technology Field.

• Exposure to Project Management, Risk, SDLC, Agile, Financial Institution related activities, Regulatory requirements, and Security controls.

• Expertise REST API, JQL, additional APIs and webhooks

• Understanding and hands-on experience in Cloud computing environments, Databases, etc.

• Troubleshooting, Problem Solving, documentation, verbal, written communication skills.

Our Benefits

• Private life insurance.

• Flexible schedule with two days off.

• Transportation and subsidized meals.

• Perks with local stores.

• Professional growth opportunities.

• Access to learning platforms and continuous development.

• A creative environment that allows working on the technological edge.

• Option for remote work.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.