System Support Specialist Associate- Flex

Location:

Geisinger Medical Center (GMC)

Shift:

Rotation (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for ensuring the quality and accuracy of the data entered and maintained in applicable support services systems. Promotes and develops continuous improvement of systems and operations through development of strong data analytics, process workflows and key financial reporting. Provides support during the review, development and implementation of assigned support services systems. Responsible for the ongoing operational support and processing of assigned support services system applications.

Job Duties:

• Develops and maintains, on a current basis, functional and technical expertise in assigned areas of support services systems and business operations.
• Maintains understanding of data fields utilized, data flow, system limitations, and anticipated enhancements.
• Maintains records of training programs and program effectiveness.
• Ensures accuracy and validity of data used in all reports and analysis for applicable systems.
• Lead and actively participates on project teams with responsibility for specific task assignments including definition of system functionality, system capability testing, defining reporting requirements, and developing reports.
• Participates in planning, testing, and documenting application.
• Manages duties pertaining to major functional areas, including project management, training and documentation and procedure manual development and maintenance.
• Appropriately challenges decisions or directions making recommendations for consideration.
• Participates in the definition of user system requirements and provides recommendations to management concerning the selection, development/design and implementation of system features to satisfy requirements.
• Investigates and analyzes complex data sources and develops reports to integrate, extract and present data for best results.
• Performs analysis and creates graphical presentations of data results, as requested, for added value to reporting.
• Provides direction and education as necessary to system users and staff members.
• Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and/or modified service delivery mechanisms.
• Serves as liaison with system vendors to troubleshoot problems, escalate critical issues and monitor and prioritize issues.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 3 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Critical Thinking, Group Problem Solving

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.