System Support Specialist

Contract Length: 3 months 
Position Type: Onsite 
Location: Hershey, PA
Required Skills:

• Minimum 3-5 years of experience with computer end user support
• Ideally – Associates degree or equivalent in IT, Computer Science or related field with some IT/OT support experience
• Software Skills and Purpose (if applicable):
• Industry Experience: Ideal 3-5 years’ experience in IT/OT support
• Associate Degree or relevant certification preferred

Position Overview:
• Provide IS technical support at the plant level, acting as client support and first responder to issues relating to
plant IS systems.
• Represent the needs of the plant and act as liaison between the plant and Corporate IS functions.
• Support Corporate IS projects involving computers and networking systems at the plant level.
• Provide IS support services to user departments in identifying, evaluating, implementing and maintaining
computer-based solutions to business problems.
The Associate Systems Support Specialist may delegate to others to support multiple shift operations but shall retain overall responsibility. Ongoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system.
Responsibilities:
IT systems: Provide on-site monitoring and support for IT infrastructure. Work with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects. Help facilitate Windows desktop/laptop installation and maintenance.
OT systems: Support automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting.
End User Support: Respond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk.
Disaster Recovery: Ensure data backup program(s) are properly administrated per Company policy. Function as the “Plant Owner” of local computer rooms and data closets to help ensure security, fire protection, and utility supplies are well maintained.
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Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
• Works safely and follows all established plant policies and procedures
• Possess good time management
• Possess good math skills
• Follows directions and pays attention to details
• Ability to work independently and in group environment
• Possess good communication skills both written and verbal
• Demonstrated ability to handle multiple priorities
• Understanding of when to address issues and when to hand support off to next level for resolution.
• Proficient understanding of PCs and printers
• Proficient understanding of Windows operating systems (PC and server)
• Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.)
• Understanding of network communications
• Understanding of network security and firewall configurations
• Some knowledge of program languages and database concepts
Typical Day:
Top Three Technical Skills: proficiency in Windows environments and networking, understanding of virtual environments (VMWare, etc), ability to efficiently troubleshoot client issues