Client and Programme Coordination Lead

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We are excited to announce an opportunity for a System Configuration Lead to join our expanding Implementation Team at Holman UK. In this role, The Systems Configuration Lead will oversee the configuration and setup processes for all Holman UK operational departments.  As they will be taking a more wide-angle view of business processes, and using predetermined fields within the system, coding skills will not be needed.  They will ensure timely and quality-controlled changes, by managing client configurations, system rule adjustments, and collaborating with cross-functional teams to maintain optimal operational performance.

This role will be based out of our HQ in Chippenham, with the opportunity for hybrid working, details of which will be discussed at interview. This is a temporary (12 – 18 months) opportunity, and we are looking to pay £32,000.00.  

Key Responsibilities will include:

Client and Stakeholder Management:

• Implement requested changes, after validating that they comply with the client’s contract.  Changes may include updates to billing details, points of contact or annual price adjustments.
• Collaborate with cross-functional teams, e.g. finance or customer support, to support specific requests. 
• Assess incoming requests for change, escalating any issues where necessary to ensure timely resolution.
• Keep colleagues informed of change requests that might impact their work or require their attention.
• Engage with stakeholders to define bespoke processes ensuring clear agreement, sign-off and understanding from relevant SME’s.
• Conduct a review of onboarding customers and their selected services, confirming they are correctly recorded in the system.
• Support offboarding customers, ensuring all relevant information is archived or removed from the system and facilitate a seamless handover to the new provider.

Task Management:

• Handle day-to-day operations, ensuring SLAs are consistently met.
• Establish that all change requests are necessary and include all required information for successful execution.
• Follow a structured, auditable process when carrying out changes.
• Develop and maintain comprehensive guides and documentation on clients, processes and changes, ensuring they are up-to-date and accessible to relevant teams across the business.
• Address any delays or challenges proactively, implementing corrective action as needed to keep projects on track.

What are we looking for?

• A team player who works collaboratively to progress team goals and priorities.   
• Excellent communication skills for clear idea presentation across various formats, coupled with meticulous attention to detail in delivering high-quality outcomes.
• Exceptional organisational skills with the ability to prioritise and reprioritise tasks, delegate responsibilities, and meet deadlines.
• The ability to methodically handle multiple workloads with tight deadlines, whilst maintaining a high-level of proactivity and professionalism.
• Ability to manage stakeholder relationships and expectations, through clear communication.
• Competence in Microsoft Word, Excel, and Outlook at an intermediate level, with the ability to rapidly learn new software.
• Ability to quickly adapt to new tasks and processes, using sound judgment to solve routine problems based on established guidelines.
• Commitment to fostering a culture of knowledge sharing and professional growth within the team.
• Demonstrates a willingness to learn from experience, make adjustments, and improve performance over time.

Desirable:

• Knowledge of fleet management would be advantageous but full training will be provided.
• Proficiency with Adobe WorkFront and Monday.com.

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education/employee development.

If this sounds like the role for you then we look forward to welcoming your application!

The need to know parts:

• You must have the right to remain and work in the UK.  
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. 

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.