System and Desktop Administrator

E2 Optics is an award-winning, Woman-Owned technology integrator, headquartered in Denver, Colorado. We help clients deploy remarkably efficient solutions that are modern, turnkey, and minimize operational costs. We design low voltage solutions that seamlessly integrate audiovisual, physical security, structured cabling, and wireless solutions, including DAS and WiFi systems. Our experience spans Enterprise and Government clients within the Energy, Finance, Health Care, Higher Education, Manufacturing, Media & Communications, and Transportation industries. Our Core Values, which are built around Safety, guide our business, employees, and relationships with customers and partners. We embrace these values to be a better business and better people, while having fun in the process. As a result, we've set a new standard, and our clients have made E2 Optics one of America's largest and fastest-growing companies.

Working as a member of the Information Technology team, the System Administrator is primarily

responsible for enhancing and maintaining a good end user experience through managing the Helpdesk.

The Administrator will help establish guidelines and procedures following Best Practices using clearly

defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful

in their position

Core Duties & Responsibilities:

• Safety is our number one Core Value. Follow safe work practices and company and client worksite policies.
• Promotes company Core Values to foster and safeguard family-centric culture.
• Manage PC setup and deployment for new employees using department standard processes.
• Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.
• Provide support during and after-hours for remote users.
• Support end-users for PC Hardware, operating systems, software applications, peripherals, and communication devices.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Train people in computer system use.
• Connect and setup hardware, load all required software for workstations and servers.
• Communicate to Management, and end users effectively.
• Analyze and evaluate helpdesk incidents and make recommendations to reduce Help desk incident rate.
• Provide orientation and training to other Helpdesk Personnel.
• Assist in the development of procedural documentation for Helpdesk Personnel.
• Proactively identify opportunities to implement IT performance and process improvements that result in alignment with E2’s business requirements by exercising discretion and independent judgment.
• Prepare, maintain and keep updated IT procedures and documentation.
• Maintain an inventory of parts for emergency repairs.
• Coordinate with vendors and with company personnel to facilitate purchases.
• Test software and hardware, evaluate and recommend for management review.
• Provide after-hours support for all infrastructure hardware and systems.
• Develop and implement IT process improvements.
• Partner with project leaders on business initiatives to design and develop the required infrastructure.
• Lead and participate in IT projects as directed by Information Technology Manager
• Participate in and manage IT projects as assigned by supervisor.
• High level troubleshooting and monitoring of the network, servers, internet, and Cloud environments to maintain a high level of functionality to end users.
• Research new and evolving technologies and make recommendations on their potential use to resolve issues or provide enhanced functionality for the company.
• Administer network and server security measures.
• Maintain and monitor local voice and data infrastructure.
• Maintain and monitor cloud environment, and remote office locations.
• Perform: License tracking, PC maintenance, Upgrades & configurations, Server patching & maintenance, Network equipment patching & maintenance, Network & server installations & configuration.
• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Other duties as assigned.
• Travel: The individual in this role should be able and willing to travel as required by E2.

Education:

• High School diploma or GED required.
• Associates degree preferred

Experience:

• At least1year of progressive experience in a technology field.
• Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required.
• Demonstrated ability to focus on the objectives while providing instruction and remain calm.
• Customer Service experience preferred.

Knowledge, Skills, & Abilities:

• Ability to operate in a rapidly changing environment with urgency and accountability.
• Ability to learn and support new and quickly changing technologies.
• Ability to research solutions or information regarding technical issues.
• Communication skills
• This position requires handling confidential information in an appropriate manner.
• Customer interactions must be handled with diplomacy and tact.
• The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional manner.
• Decision making / Judgement.
• This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules.
• There are sometimes problem-solving guidelines for particular problems.
• There may be no existing procedures or instructions for those problems.
• The Administrator may be on their own in solving problems and determining satisfactory solutions.
• Ability to work independently and in a team setting is imperative.
• Excellent interpersonal skills.
• Good work habits under pressure.
• Familiarity with a wide range of standard office automation products.
• High energy level.
• Detail oriented.
• Good command of the English language to provide effective phone, desk-side, and email support.
• Excellent Customer Service skills.

WHAT WE OFFER:

- Competitive pay

- Opportunities for professional development and career growth.

- BICSI Training Facilities

- A supportive and inclusive work environment.

- Health, dental, and vision insurance.

- Paid time off and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS: The standard work environment for this position is an indoors business office and construction environment. Ability to use a computer and/or hand tools while sitting or standing for extended periods of time. The noise level in the work environment is usually moderate. The employee must demonstrate regular and on-time attendance. There could be a requirement of occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

DISCLAIMER: The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. 

An Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Actively recruits qualified women, minorities, disabled and veterans for all positions for which they are qualified.

TEXTING TERMS OF SERVICE: We may send text messages you have consented to receive. Message frequency may vary. You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that phone number, or from any member of our team. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.