Serigor Inc

System Administrator- Senior (Onsite)

Posted 4 Days Ago

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Raleigh, NC

Senior level

Information Technology

The Role

The System Administrator will document activities in ServiceNow, troubleshoot customer issues, assist in developing team processes, and work on warranty cases. They will collaborate with internal teams and handle special projects, with a focus on customer support and software installation.

Summary Generated by Built In

Job Title: System Administrator- Senior (Onsite)
Location: Raleigh, NC
Duration: 12+ Months
Job Description:
System Admin Mid-Level Contractor Job Description – EEM Support

Document work activities in ServiceNow
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Skills:

Skill Required/Desired Amount of Experience Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 5 Years Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 5 Years Image or provision new equipment hardware & provide to customer Required 5 Years Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 5 Years Follow asset management processes to ensure proper customer billing Required 5 Years Testing Intune processes for Tier 3 team & providing feedback Required 5 Years Test upgrades and software changes Required 5 Years Install software following security & internal processes Required 5 Years Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required 3 Years Basic knowledge of Macintosh Apple devices with a willingness to learn Required 3 Years

Top Skills

Active Directory

Intune

M365

Macintosh Apple Devices

Mecm

Servicenow

Tanium

Windows Os

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The Company

HQ: Baltimore, MD

146 Employees

On-site Workplace

What We Do

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.

● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.

● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.

● Commercial clients include Fortune 1000 and Start-Ups all over the US.

● Onshore and offshore IT delivery centers.

● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.

● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.