Compensation Type: SalariedCompensation: $73,000.00
Job Summary
The System Administrator II, Telecommunications is a high-level professional position responsible for Unified Communications environments. This position performs technical activities related to supporting the CSCC VoIP, voicemail, and environments which include designing, implementing, maintaining, and troubleshooting the environments. This role may require limited project management duties and is the subject matter expert for their assigned systems.
ESSENTIAL JOB FUNCTIONS
System Administration & Monitoring
- Assures minimum service interruptions by analyzing performance, scalability, and availability of resources.
- Develops strategies for, and completes performance tuning of, College mission-critical VoIP systems.
- Analyzes, tests, and troubleshoots assigned systems. Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier I and II support are unable to resolve.
- Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.
Hardware & Application Support
- Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of VoIP Communication systems, software, hardware, and applications.
- Installs and configures software applications and tools.
- Configures endpoints such as telephones (hardware/softphones), fax machines, emergency telephones, and other emergency telecommunication integration services.
- Designs, builds, operates, and maintains VoIP infrastructure in accordance with the College’s needs and recommended best practices.
Compliance & Documentation
- Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility.
- Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
- Complies with all state and federal regulations including Kari’s Law and RAY BAUM’s Act.
Project Design & Support
- Understands and documents the technical requirements for new services or service enhancements.
- Advises on technological decisions & provides service implementation estimates.
- Supports the overall operations of assigned environments, ensuring they meet requirements & performance goals.
- Identifies reusable/preconfigured service components or standard products from the market to leverage & assemble the service/solution.
- Works closely with appropriate stakeholders to ensure implementation meets design requirements.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Additional Duties & Responsibilities:
- Attends all required department meetings and training.
- Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.
Minimum Education & Experience required
- High School Diploma or equivalency.
- Three (3) years of progressively responsible technical experience.
- Preferred Certificate: CCNA AND OR Cisco " Unified Communications & Collaborations Software
- *An appropriate combination of education, training, coursework, and experience may qualify a candidate.
-
Work nature & Location:
-
*Hybrid opportunity in Columbus, OH*
- Must be available to fulfill on-site duty requirements
Full Time/Part Time:
Full time
Union (If Applicable):
Scheduled Hours:
40
Additional Information
In order to ensure your application is complete, you must complete the following:
-
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
-
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Top Skills
What We Do
Columbus State has been thriving for 50 years. We’re the second largest college in Ohio based on enrollment, we’ve awarded more than 50,000 degrees, and we have a near $1 billion dollar annual impact on our local economy.
These are the things we can measure.
But then, there are the things we can’t. Like the individual attention our students get in small classes. The wisdom and expertise of our faculty. And the confidence our students build, knowing they’re supported at every turn by professors who are dedicated to their success.
At Columbus State, that experience is beyond measure
