Svcs Customer Ops Support 3

Posted 3 Days Ago
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Ciudad de México, Cuauhtémoc, Ciudad de México
Mid level
Internet of Things • Analytics
The Role
Manage operations of a managed services contract, ensuring services meet SLAs and KPIs, managing P&L, client relationships, and operational teams. Responsible for client support including issue resolution, inventory management, and continuous improvement initiatives.
Summary Generated by Built In

Responsibilities :

Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements . Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.

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The Company
HQ: Lexington, Kentucky
10,666 Employees
On-site Workplace
Year Founded: 1991

What We Do

Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.

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