Survey Research and Coordination Analyst

Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Survey Research and Coordination Analyst at Engrain, you will be the linchpin in our on site video capture process, ensuring seamless coordination and meticulous analysis that directly impacts the quality and efficiency of our deliverables. This pivotal role combines the responsibilities of property stakeholder coordination and detailed analysis, allowing for a deep understanding of each project and enhancing the overall workflow. You will manage the entire on site video capture lifecycle, from initial client communication and vendor coordination to final deliverable review and post-survey analysis.
Working closely with video creation vendors, on-site property teams, and internal product teams, you will ensure that all on site requirements are met with precision and timeliness. Your ability to manage multiple projects, analyze complex data, and communicate effectively will be crucial in maintaining our high standards and driving client satisfaction.
Who you are...

• Proactive and solutions-oriented with a passion for troubleshooting.
• Strong analytical and problem-solving skills with extensive technical knowledge.
• Able to thrive in a dynamic, fast-paced, and sometimes ambiguous environment.
• Possess excellent time management and communication skills, including the ability to work independently or as part of a team.
• Eager to generate high levels of client service and satisfaction.
• Passionate about developing your professional skills and sharing them with others.

What you'll do...
Coordinate Survey Logistics:

• Serve as the primary point of contact for survey vendors and clients, managing scheduling and communication.
• Administer and review pre-survey Jotforms, ensuring accurate collection of property access details, rentable items reports, and site maps.
• Compile comprehensive shot-lists and pre-survey documentation, providing clear instructions to vendors and on-site teams.
• Manage property access coordination, ensuring vendors have necessary resources for successful surveys.

Conduct Detailed Analysis:

• Review survey footage and data for completeness and accuracy, identifying gaps and coordinating resurveys as needed.
• Analyze rentable items reports and site maps to determine necessary access points and potential survey challenges.
• Conduct post-survey debriefs with on-site contacts to gather feedback and address any outstanding issues.
• Review all returned deliverables to ensure they meet Engrains production standards.
• Lead the compilation of inventory variance reports and conduct collaborative reviews with on-site teams and clients.

Ensure Process Efficiency:

• Proactively identify and resolve potential issues, ensuring smooth survey execution and minimizing delays.
• Streamline communication between vendors, clients, and internal teams, fostering a collaborative environment.
• Manage vendor payments upon successful survey completion.
• Task out production with new production standards.
• Adapt to changing processes and work closely with internal stakeholders to refine workflows.

What you offer us...

• Strong communication skills, both written and verbal, with the ability to convey complex information clearly and professionally.
• Exceptional attention to detail, ensuring accuracy in data collection and analysis.
• Proven problem-solving and analytical skills, with the ability to identify discrepancies and develop effective solutions.
• Excellent time management and organizational skills, capable of managing multiple projects and deadlines simultaneously.
• Familiarity with DroneDeploy and 3D video footage, with an understanding of their applications and limitations.
• Knowledge of multifamily real estate nuances and terminology.
• Proficiency in using digital tools and platforms, including Jotform and document management systems.
• Ability to work independently and proactively, with minimal supervision.
• Adaptability to changing processes and a willingness to collaborate with product teams.
• Ability to learn and understand Engrains standards, roles, and workflows.
• Up to 10% travel possible

What we offer you..

• Salary Disclosure for Colorado: annual salary of $60,000 - $65,000 annually. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements.
• Various health, dental, and vision insurance plans to choose from.
• Up to 12 weeks of paid parental leave.
• Up to 18 days annually of PTO & 10 holidays per year.
• Dog-friendly office.
• 401k match up to 4 percent.
• Annual reimbursement for learning & growth opportunities through our Grow450 program.
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Salary Description
$60,000 - $65,000