Toast

Survey Operations Analyst

Posted 20 Hours Ago

Chennai, Tamil Nadu

Junior

Cloud • Fintech • Food • Information Technology • Software • Hospitality

We empower the restaurant community to delight guests, do what they love, and thrive.

The Role

The Survey Operations Analyst will manage and enhance employee engagement tools, build surveys with complex rules in Qualtrics, create dashboards and reports, and maintain data hygiene. The role involves collaborating with stakeholders, generating documentation, and facilitating qualitative data collection.

Summary Generated by Built In

Survey Operations Analyst, Chennai, India

Overview:

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our People Data Specialist - Employee Voice will facilitate digital listening across the employee life cycle by administering our employee engagement tools and translating design requirements into live surveys and insightful/actionable dashboards. You will work closely with your People and Talent Analytics team partners, as well as cross functionally with key People Team stakeholders and managers across the business.

About this roll* (Responsibilities)

Clean data and maintain data hygiene in our engagement tools
Build surveys with complex rules and workflows in Qualtrics
Create compelling dashboards and reports in Qualtrics that meet the needs of a wide range of stakeholders
Design ad-hoc reports to solve unique business questions combining employee voice data from surveys with people data from our other core systems
Generate clear and comprehensive documentation about survey administration, survey access, and dashboards
Assist in updating and maintaining dashboards across People Analytics in our BI visualization tools
Help facilitate qualitative data collection and reporting
Manage and administer security and security profiles across our People Analytics tools

Do you have the right ingredients*? (Requirements)

Education: Bachelor’s degree or equivalent
2+ years of applied experience with Qualtrics or equivalent workflow oriented survey tool management
Experience with sensitive and confidential data and the reporting rules of survey data
2+ years of experience with business systems administration
2+ years of experience with data visualization and deep understanding of relevant best practices
Strong verbal and written communication skills
Ability to distill complex data patterns into compelling stories through slide decks, executive summaries, etc

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

Top Skills

Qualtrics

What the Team is Saying

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The Company

HQ: Boston, MA

4,500 Employees

Hybrid Workplace

Year Founded: 2011

What We Do

Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.

Why Work With Us

Our recipe for an awesome workplace:

One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality

Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.

*100% Sunday scary free