Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner.
Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!
We are looking for a committed and skilled Tier 2 Team Leader to oversee and assist our Tier 2 support technicians in delivering outstanding technical support to CATO Networks customers globally within a rapidly growing environment.
As a Tier 2 Team Leader, you will play a pivotal role in driving team performance, resolving complex challenges, and cultivating a collaborative and innovative work environment. If you thrive on solving problems, inspiring others, and making a meaningful impact every day, all while excelling in a fast-paced and dynamic setting, we invite you to join our team!
Responsibilities:
- Lead, coach, and mentor a team of Tier 2 support technicians.
- Facilitate the onboarding process for new hires and address personal matters.
- Conduct regular individual and team meetings to encourage open discussions and idea sharing.
- Ensure the team follows established roles, responsibilities, and procedures.
- Provide mentoring and feedback to improve performance.
- Serve as the point of contact for team communications and relay updates to management.
- Oversee the progress of support tickets and escalate when necessary.
- Identify and highlight technical gaps and opportunities for process improvement.
- Take ownership of customer escalations and resolve issues promptly.
- Collaborate with team members and colleagues to address broader issues.
Requirements:
- Proven leadership experience and the ability to inspire a team. At least 2 years of experience.
- Strong technical expertise in networking, firewalls, and security protocols.
- Excellent problem-solving skills and a passion for tackling technical challenges.
- Effective communication skills with a focus on customer service.
- Ability to adapt and thrive in a fast-paced environment.
- Fluent in English, both written and spoken
What We Do
WE ARE SASE
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