Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual…​ to join our team as a Support Specialist.

Reporting to the Associate Program Manager, the Support Specialist plays a vital role as the first point of contact for all Saskatchewan customers. Our team delivers an energy efficiency program designed to help households earning $70K or less reduce their energy bills through energy-saving product installations and personalized coaching with an Energy Coach. In this role, the Support Specialist will handle inbound calls to provide program information and address escalations, as well as conduct outbound calls to schedule appointments.

You’re a great fit if you can… ​

• Maintain a safe work environment.

• Assist customers via phone, email, and voicemail, using scripts and expertise to resolve inquiries.

• Identify customer needs and provide solutions.

• Conduct outbound calls to schedule appointments.

• Support program deliverables per the program plan.

• Accurately document customer interactions in the database.

• Meet Key Performance Indicators (KPIs).

• Contribute to process improvements in a team setting.

• Perform other duties as assigned.

Exciting candidates will have…​

• 1-3 years of experience in a customer facing role

• Multitasking skills - comfortable switching between various programs at any given time

• Strong communication skills

• Proficient in Microsoft Office, specifically Excel and Outlook

• Salesforce experience is an asset

• Post-secondary education (preferred)

Target Compensation

$17-$20 per hour

Compensation Range

$16.50 - $26.40

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.